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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Ronald S.
5 out of 5
5/22/2019
Got it in good Tim & pat was great
Sigi H.
2 out of 5
5/22/2019
I think it should be explained how much time to expect for car to be serviced at time of appointment, if it’s going to be more than an hour wait.
Matt M.
3 out of 5
5/22/2019
Tough recall and hope it works! West Hills is Great!!
Sidney J.
5 out of 5
5/22/2019
Thanks for alerting me to the necessary repairs, and for a job well done.
Benjamin K.
5 out of 5
5/21/2019
Dave was very pleasant to work with.
Matthew H.
5 out of 5
5/21/2019
He did a great job! Thank you
Melissa P.
4 out of 5
5/20/2019
Zach communicated effectively and quickly with detailed updates. He arranged our rental and ensured it was extended for us when repairs were delayed for parts. Outstanding service.
Derek W.
5 out of 5
5/20/2019
Everything was amazing! Thank you.
Tommy T.
5 out of 5
5/20/2019
David was very kind and courteous and helpful to get the oil change done on my vehicle and was very quick with the service as well I was very much appreciated. Thank You West Hill Dodge Tommy T
Sheniqie T.
2 out of 5
5/20/2019
Totally dissatisfied with the outcome with this location service.
Andy B.
1 out of 5
5/19/2019
Work was done fine. I watched an employee drive my vehicle over the curb when it was brought back out at the end.
Robin Z.
5 out of 5
5/19/2019
David greated me quickly, called me by my name, was very quick and professional and got me in and out faster than anticipated. Thanks!!
Howard .
3 out of 5
5/19/2019
Everything Garrett told me was done as he said it would be. I will be back and if I decide to buy another vehicle I will come see you first. Completely satisfied Howard
Michael T.
4 out of 5
5/18/2019
Could not find a place to park. It appeared to be too many cars in the lot. If I would have been going in for parts I wouldn't have been able to.
Craig A.
2 out of 5
5/18/2019
I received my car back with a broken windshield this afternoon, and told someone would call me back today. My husband talked to James the service manager while picking up the car and told him about it. Upon the car arriving home, I seen the window and called Zac Reed in service immediately, I was told I would be called right back, and he verified my phone number with me. At 6pm I text Zac Reed in service on his cel number to ask if he was still calling me back. He assured me he was, I was not forgotten. Well either I was forgotten, or ignored. My car is still not fixed, they could not find out what was wrong with it after having it over a week, and now it is returned with damage to the windshield, and not even addressed like it is a concern to anyone. I am paying a lot of money for this car, it is a huge concern to me. This is my baby. I want this addressed ASAP please and thank you. Coni Atwood ****-****-xxxx
Mitchell H.
4 out of 5
5/18/2019
Managed a confusion about appointment scope seamlessly. Very happy with the outcome.
Susan S.
5 out of 5
5/18/2019
We always get great service from the service department.
Floyd A.
5 out of 5
5/17/2019
Everything was perfect. In and out in about an hour. Great service.
Travis M.
4 out of 5
5/17/2019
Service was done in less time than estimated
Leah H.
4 out of 5
5/17/2019
Krys was so helpful and pleasant and took even my work schedule into consideration! (Work nights, sleep days). She was such a pleasure and I will be calling her direct line to schedule in the future.

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