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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Andrea H.
3 out of 5
5/24/2019
Nothing was explained to me. Staff aren’t very friendly.
Bruce S.
4 out of 5
5/24/2019
I am NOT SATISFIED with Patrick Duncan...he disrespected me and he's not a man of his word... I am satisfied with James the service manager... He came to my rescue and made everything right now that's a man of his word... I Will continue to bring my baby back... Provided i never ever get Patrick Duncan again... Thank you BRUCE W SILVA Disabled Veteran retired Army
Robert C.
5 out of 5
5/24/2019
Patrick was very professional in his duties.
Dale D.
5 out of 5
5/24/2019
Very good. Wouldn’t change a thing
Vicki W.
5 out of 5
5/24/2019
Thank you
Jeff F.
5 out of 5
5/24/2019
Completed as promised. Great service.
John L.
2 out of 5
5/23/2019
2 times service advisor committed to calling me when parts were to arrive . Both times I had to call him to learn that parts had arrived the day before . This advisor needs some mentoring !
Michael K.
5 out of 5
5/23/2019
David was knowledgeable, curteous, efficient and kept us fully informed of progress on work. A great professional representative for West Hills!! a 10 out of 10!!
Justin G.
5 out of 5
5/23/2019
David was very attentive and professional in the way he handled my truck service today. I told David I appreciated his attention to detail regarding my service request. Great service! Justin G
Kathy G.
5 out of 5
5/23/2019
David was quite helpful. Thank him again for everything.
Thomas C.
2 out of 5
5/23/2019
When I arrived there were 5 service writers at their desks. Zack was actually dealings my with a customer. Three of the 4 remaining service people chattted on the phone while another sat looks at his computer. Nobody would make eye contact or offer to help. I stood there for more than 10 minutes while being completely ignored by your staff. Zack finally finished with his customer and helped me. Zack did a fine just but the rest of you staff need to learn customer service. I would not recommend anyone to your service department so they can completely ignored by your unprofessional staff.
Mathew M.
4 out of 5
5/23/2019
Kristin did an outstanding job with my oil change appointment. She has a great attitude and you as a business are lucky to have her as an employee.
Charles K.
4 out of 5
5/23/2019
Kristyn’s attention to detail was great as always! I needed my vehicle back ASAP and she was able to make that happen on short notice. West Hills comes through again!
Matthew E.
1 out of 5
5/23/2019
Paid almost 1000 for work that did not solve the problem. Asked for recall and several service items to be completed and none of them were done. Paid close to 100 per day for a rental truck and am still looking at another week plus to get my truck repaired by another party. Very disappointed and will warn others about having work done.
Henry F.
5 out of 5
5/23/2019
Overall great service.
Joe .
4 out of 5
5/23/2019
Great experience. I'll be back
Jonathan P.
1 out of 5
5/23/2019
The reason I brought my vehicle to the shop to be worked on was for power loss which was never addressed or even acknowledged upon pick up . Any and all repairs covered by warranty weren’t even looked at but the repairs that were not under warranty were all completed and I paid for them. Your service seems agenda oriented I’ll be responding accordingly
Duane S.
5 out of 5
5/22/2019
Garret was very helpful and was great to work with. Thank you Garrett
Richard A.
5 out of 5
5/22/2019
Great job by all that I worked with.
Allison N.
2 out of 5
5/22/2019
Nothing was done addressing the problems we brought the truck in for. My husband ended up fixing one of them himself. Also, we were told by one of the technicians at a previous diagnostic appt. the fading radio problem was with the radio itself. The sound fades horribly and we were told at this appt. that it was normal FM signal fading. I guarantee if I were to test drive any new truck on your lot, the radios would sound great. By the way, the radio we had in the truck before the screen was broken in th accident, had a strong signal no matter where we were. Including places even our cell phones don't get service. Thanks, but no thanks, Allison N

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