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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Daniel H.
5 out of 5
7/14/2019
No problems...
Doug C.
4 out of 5
7/14/2019
Your service adviser took great care of me. I called from I-5 Tacoma after changing a tire on the freeway. The girl that answered told me I would be taken care of if and you were open til 7. I asked if she could check to make sure you had the tires in stock and she said not to worry you have a shuttle service if not? I then asked her to check again because if not I would wait and come next week to avoid traffic and make just one trip. She finally checked and let me know the tires were in stock. I then asked again “if I drive out there now can you replace the 1 tire? She said yes. When i got there I was told you were booked and could not get to it???? My service advisor took care of me
Ryan K.
5 out of 5
7/14/2019
Paul was very helpful, I was in and out. Great work!
Douglas A.
4 out of 5
7/14/2019
Very good at listening and followed up quickly. Super helpful
Cassandra T.
4 out of 5
7/14/2019
It was a pleasure meeting and working with Paul. He is knowledgeable with his line of work. Thank you for making my experience at the service department as well as to be expected...
Kyle D.
5 out of 5
7/14/2019
Kristyn was outstanding. 10/10
Tommy S.
4 out of 5
7/14/2019
Garrett was AWESOME !! He got our jeep right in and it got done right when he said it would. He was super friendly right in the door and was able to answer all my questions. I will be bringing the jeep to him more often !!
Aaron L.
5 out of 5
7/14/2019
Garrett always remembers my name. Hes very welcoming, cordial, easy to talk to, and communicative. I appreciate his presence when I get service. Thanks Garrett.
Eric H.
5 out of 5
7/13/2019
Fabulous job of keeping me informed of what was happening with my vehicle.
Tom P.
5 out of 5
7/13/2019
Appreciate the service and the complimentary rental. Made my day a lot easier.
Gary L.
5 out of 5
7/13/2019
Job well done he kept in close contact with me at all time
David R.
1 out of 5
7/13/2019
Computer snafu caused a simple oil change take 2 hours. No one told me of any delays.
Mark T.
1 out of 5
7/13/2019
I was informed that with 43 thousand miles i needed a brake fluid flush and a steering wheel flush. Plus i was told the fluids were very low and it woouñd cost me way over 400 dollars on top of the 350 dollars for the fuel filter replacement. I declined the brake and steering wheel fluid flush. While waiting for you guys to vaccum out my truck (which was not done until i said something about it). I did research on the web and dodge and mopar stated that the steering wheel did not need to be done until 100 thousand miles. After getring my truck back i checkef how low the fluida were acctual. And both showed full. It is very said how you try to cheat your customers.
Sandra D.
5 out of 5
7/12/2019
Zach was professional, personable, helpful and answered all my questions. Great service!
Michael D.
1 out of 5
7/12/2019
There was no check in to let me know the appointment was going to take longer than expected. Oil change took 2 hours.
Gregory M.
1 out of 5
7/12/2019
I waited 2 hours to get my oil changed whenI was told it would take an hour. The service rep was great and I understand that it is not his fault that it takes the mechanics 2 hours to do a scheduled oil change, tire rotation and fluid check. I brought in my truck last month and my vehicle was completed in the time I was told (1 hour), but I know that all fluids were not checked because within a couple of days after my service the window wash fluid went off and I had to put in almost a full gallon of fluid.
Patrick S.
5 out of 5
7/11/2019
Thanks, Garrett!
James H.
3 out of 5
7/11/2019
We’re still working on it as it’s not finished
Lori S.
2 out of 5
7/11/2019
Was in for three items: 1) To have tail light fixed as water was getting in. Result: NOT FIXED 2) Leather seats creasing. Result: NOT FIXED 3) Fourth or fifth time in for transmission noise after going over bumps. Result: NOT FIXED All he was good for was telling me there was nothing that could be done. Never had such terrible service anywhere. I'll never recommend West Hills Jeep to anyone and I'll certainly never buy another vehicle here.
Richard T.
4 out of 5
7/11/2019
I’m still waiting for my truck to be completed and I certainly hope that the rest of the service team is up to snuff. I think that your questionnaire is a little premature but David was doing fine thank you.

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