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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Jackie C.
1 out of 5
8/8/2019
I had asked for them to mount my front license plate, that request never even made it on the paperwork. Found out that a mount needs to be ordered anyway, and the salesman should've done that for me...
Julie S.
2 out of 5
8/8/2019
I expected more at my visit today then what was provided. The service representative was confused on why I was scheduled an oil change at 3000 miles, when that was set by a Jeep employee for my first appointment for the brand new car per the warranty requirements. My concerns with my brand new vehicle were not addressed nor did they make me feel like I was a valued customer. I am disappointed at the level of expertise the representative provided.
Charles B.
5 out of 5
8/8/2019
Krys is the best service advisor I have ever worked with.
Elizabeth S.
2 out of 5
8/7/2019
The employees need to be more familiar with the process of getting claims processed and fixed through roadVantage.
James M.
5 out of 5
8/7/2019
Zach was very professional in keeping me informed either by email or in person about the status of my Jeep Wrangler
Douglas B.
4 out of 5
8/6/2019
Paul is totally awesome
Michelle G.
4 out of 5
8/6/2019
Great service and got me back to work on time! Thanks!
Bruce W.
5 out of 5
8/6/2019
Great job keeping me informed
Katherine G.
5 out of 5
8/6/2019
You have an awesome staff
Carrie E.
5 out of 5
8/6/2019
Everyone kept me really informed every step of the way. Garrett was really friendly and answered my questions when I dropped off my truck. Thanks so much to my technician!
Richard R.
5 out of 5
8/6/2019
The service rendered by Garrett Labelle was superb. Thanks.
Elizabeth C.
4 out of 5
8/6/2019
Very polite and helpful. I didn’t get my radio/Bluetooth resolved so that was disappointing so I think I have to make another appointment as I did not get an answer. Thanks for working on my car today.
Paul H.
1 out of 5
8/5/2019
I am very upset with you guys. You got grease all over my head liner I expect you to take care of it
Benjamin S.
2 out of 5
8/5/2019
My MPH WAS CHANGED TP KPH, every feature on my seat was changed and the car had a new top speed marked on it. Why would I return?
Robert P.
5 out of 5
8/5/2019
Kristyn Giles was very professional and accommodating,did not like the price of the oil change. Thanks
Kerry T.
5 out of 5
8/4/2019
Patrick was amazing, listened, called when he said he would, answered all my questions. He also got me in very quickly. I was impressed with the service.
Jessica W.
1 out of 5
8/3/2019
They were unable to determine what was wrong with the sound system to fix it. I have brought it in multiple time for the same issues with no resolution. It’s extremely frustration, especially being on a BRAND NEW 2019 vehicle!!
Evan F.
1 out of 5
8/3/2019
First my key FOB worked fine when we dropped off the car. The when we picked it up it wasn’t ( I think it was Chrissy who helped my wife) she said it wasn’t working and to call if there was a continued problem with it. 2nd we have a large scratch down the passenger side of the car that was NOT there. My wife noticed it immediately when picking up the vehicle and sent me a pic of it.
Nicola C.
2 out of 5
8/3/2019
Terrible customer service provider
Deryl J.
5 out of 5
8/3/2019
Zack was great. Service was quick and efficient

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