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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Micah B.
5 out of 5
8/27/2019
Patrick was awesome. Got me in and out quickly and got me set up for my next service while I was there. Thanks!
Betty H.
4 out of 5
8/26/2019
James Belyea, was professional, nice and friendly He checked a list of things regarding my car and even vacuumed it for me. I was ready to come home in record time. I have been dealing with your company for almost 30 years and wouldn't change for anything. Betty H
Phillip L.
5 out of 5
8/26/2019
James was the most professional person I have ever experienced. Thankyou James!
Marcell S.
5 out of 5
8/25/2019
Ms Giles was extremely professional, informative and polite
Sandy K.
2 out of 5
8/24/2019
It took 10 days to get my Jeep Renegade back. Twice they needed to order parts and then they needed for the service Tech to come back to work. I don't understand why it wasn't handled by another service Tech! Unfortunately this seems to be an on going issue with your service department extremely long waits to get an appointment, and then several days to get easy fixes done.
Irene C.
5 out of 5
8/24/2019
Kristen was excellent very personable
Justin M.
5 out of 5
8/24/2019
Zach was great
Patrick I.
5 out of 5
8/24/2019
Everything was great. Quick, efficient, and friendly.
Ira A.
1 out of 5
8/24/2019
Nothing bad to say about Patrick Duncan! He is very professional! The problem: light on dashboard was coming on with the message; ‘Service Shifter’ and all the lights on the shifter turned red. The repair (three hours later) was replacement of a wiring harness and bezel. Close to a four hundred dollar repair of which I had to pay one hundred on my extended warranty. I didn’t make it out of the dealership driveway before the lights came on again! Patrick brought the service technician out. He took the car back and when he bought it back said it was “reset and fixed.” Well, it’s not. It was fine for about three or four starts and now I am having the same problem!
Leah C.
1 out of 5
8/24/2019
I waited two hours for an oil change. I shouldn't have to wait two hours for an oil change that I am paying for.
Rod J.
5 out of 5
8/23/2019
Above and beyond service.thank you
Lynn P.
5 out of 5
8/23/2019
Outstanding service thank you Zach and team!
Rebecca L.
2 out of 5
8/23/2019
The oil change report showed that my tires were at 35 psi before & after oil change. They are actually at 39-40, which is where I like to keep them. So it's fine that they weren't adjusted, but it tells me that the service tech didn't really check them which makes me question the attention to detail. Also, my in-dash information center shows --- for oil change indicator instead of showing 100%. Normally after an oil change, it is at 100%. Also, the front windshield had smear/smudge marks on it. I was able to clean it, but it seems like lack of attention to detail to me that the service tech didn't do that after applying the Crystal Fusion.
Paul B.
5 out of 5
8/23/2019
Very friendly people and always great customer service when I go there.
John W.
5 out of 5
8/23/2019
Kept me informed the entire time and delivered when promised
Brent D.
5 out of 5
8/22/2019
Patrick was friendly and quite helpful
Susannah S.
5 out of 5
8/21/2019
Great service as always!
Toby M.
5 out of 5
8/21/2019
Krys is awesome! Great service advisor!
Karin H.
5 out of 5
8/21/2019
Thanks again...
Antonio D.
4 out of 5
8/21/2019
Zack Reed is a genuine professional; Conducting all interactions with the utmost professionalism and ensured a clear understanding on every aspect regarding the vehicle. Thank you Zack, and the rest at West Hills!

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