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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Zachary B.
2 out of 5
8/31/2019
The service from Mr. Reed was great it was just that my vehicle was in the shop for one month and it felt like my parts where coming from the east coast but also understand that there is quality work which is clear with me but I also believe that if you diagnose a system you'll think that you can diagnose that whole system not a piece of a system.
Eric W.
5 out of 5
8/31/2019
Thank you for the quick, friendly service! Even on a holiday weekend.
Shawn L.
4 out of 5
8/31/2019
Krys is above and beyond the best service writer. I don't remember the last time I was in but she remembered I did like washer fluid spraying all over my car. As long as she's th herd I will continue to come back.
Fred C.
4 out of 5
8/30/2019
Kristyn did an excellent job for us. She was very professional and helpful and got our Jeep repaired as fast as they could. This is a brand new vehicle that broke down and had to be towed. So that experience wasn’t good for us, but Kristyn got us through this situation. We had a trip planned to Canada, so had to rent a car for that duration, which I believe Chrysler Care is in the process of refunding is for. For now all is good!
Reed P.
5 out of 5
8/30/2019
Much better service than my last visit which I also provided feedback last time. Thanks
Michael D.
4 out of 5
8/30/2019
It took a while, but end result was great
David R.
5 out of 5
8/30/2019
We got top notch service. No hassles no bs. Best service we have ever gotten.
Molly H.
2 out of 5
8/29/2019
Our real complaint for this past visit was the lack of communication on the status of our vehicle. We would be told we would be updated and then by late in the day each day we were having to call to find out if it could be picked up....we live 30 mins from the dealership and have 2 small kids so getting there isnt on a whim...pickup kept getting pushed back daily until finally we were able to get it back end of day sunday (after dropping it off tuesday). We fully understand delays, issues, etc can arise and are ok with that but were expecting more timely communication regarding all of it, especially with all the delays that occurred. We will continue to use Westhills, but definitely were not fans of this experience.
Robert H.
5 out of 5
8/29/2019
None
Gail H.
4 out of 5
8/29/2019
Patrick Duncan was a pleasure to deal with for my major Jeep repairs. He kept me informed, (diagnosis, parts availability, costs, time delays) and even provided me with a rental car, when the work took longer than anticipated. He is professional, kind and knowledgeable. Thank you Patrick & West Hills Chrysler~Jeep~Dodge~Ram for your continued exempelary service (12 yrs now for me)!!! Sincerely, Gail H
Michael M.
5 out of 5
8/29/2019
Kristin was friendly and efficient as she help me with my transaction.
Paula M.
5 out of 5
8/29/2019
Excellent service
Charles J.
5 out of 5
8/29/2019
Zach was awesome and helpful every step of the way. He kept me updated when necessary and explained everything I need to know about my warranty coverage and the rental. It took a while to get the part in, but I felt like the whole team was sound their best to get my truck back to me as soon as possible. Very pleased with this whole interaction.
Doug B.
5 out of 5
8/28/2019
Excellent service. Agent was super friendly and competent.
Mary B.
4 out of 5
8/28/2019
A great experience today.
Clifford W.
2 out of 5
8/28/2019
Went in for a simple oil change and whom ever the mechanic was did not do his job properly. My vehicle started smoking and pouring oil from underneath. Went back the gentleman at the service desk was awesome. He got me in right away seen it was going to take longer than normal so he got me a rental and took great care of me. It really surprised me at the quality of work that was done the first time. I have bought three cars from there and taken all of them back there for service and never had such low quality work.
Karen J.
5 out of 5
8/28/2019
Everything was great
David C.
5 out of 5
8/28/2019
Kristyn made a normally unpleasant trip to your service department very quick and easy. She was super fast and extremely accommodating
Margaret G.
5 out of 5
8/27/2019
Thank you so much for excellent service.
Richard R.
1 out of 5
8/27/2019
Patrick handled the situation professionally, but I did not expect a broken windshield on my 2019 limited Ram.

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