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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Tonya J.
5 out of 5
10/1/2019
Awsome excellent customer service I recommend him to anyone.
Barbara B.
2 out of 5
9/30/2019
I need work done on my car and their were supposed to call me back well it's been 5 days and no one has called me
Jonathan K.
5 out of 5
9/30/2019
Was a great experience helped me with future plans for the vehicle.
Cynthia F.
1 out of 5
9/29/2019
Super upset. You quoted us a price of $440 and charged us $600. What's up with that? If my husband quoted a deck or some kind of project and then charged half the amount more on top of quote you would be pissed to. And her telling us they didnt know it was a eco diesel is bull. We bought the truck from you and have only had it service by you guys.
Mark H.
5 out of 5
9/29/2019
Quick service!
Darren W.
5 out of 5
9/29/2019
Mrs. Giles was a pleasure to work with.
Elizabeth S.
5 out of 5
9/28/2019
Thank you so much for making sure everything I needed fixed was done
Mike S.
5 out of 5
9/28/2019
Best customer service. Thank you so much.
Zachary S.
4 out of 5
9/28/2019
Excellent service was provided. Probably the best I've ever received at the dealership
Tavin D.
4 out of 5
9/28/2019
Everything was great, my only complaint would be not to add anything to the work order on the car without my approval.
Roland F.
5 out of 5
9/27/2019
Great job Zack!
John W.
5 out of 5
9/27/2019
She is excellent! And the service was great.
Melinda E.
4 out of 5
9/27/2019
Krys is amazing!! Had my car done earlier then I had expected
Debi O.
5 out of 5
9/27/2019
Patrick, is and was very professional, he is a pleasure to work with.
Carol G.
5 out of 5
9/25/2019
Great job as always!
Sheila R.
3 out of 5
9/25/2019
It took three times to finally find out the rear turn signal socket was bad. There was a LONG wait time to get an appointment to have it fix but once that was done it was a GOOD experience working with Giles.
Roland F.
5 out of 5
9/25/2019
Zack did an excellent job of keeping me informed and expediting my service experience. It is superior customer service as exhibited by Zack that supports my referring others to West Hills!
Elizabeth H.
5 out of 5
9/25/2019
Aaron was very friendly and professional.
Alexis V.
4 out of 5
9/25/2019
Aaron was very professional, understanding, and easy to work with. However, my issue doesn't seem to be fixed so the vehicle may be back very soon.
Nicklaus S.
5 out of 5
9/25/2019
Zachary did a great job keeping me informed on the status of my vehicle.

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