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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Mary M.
1 out of 5
9/25/2019
I don’t think you want me to answer this yet as you still have my truck..
Thomas F.
2 out of 5
9/25/2019
Every phone call and update except the last one had to be initiated by myself, multiple service techs gave multie different answers
Ruth .
5 out of 5
9/25/2019
James was absolutely outstanding!!! He needs a bonus!! He was kind considerate and caring!!! He's the best!!!
Elsie P.
5 out of 5
9/25/2019
Thank you very much to Zachary Reed and James the mechanic Good job
Kurt W.
1 out of 5
9/24/2019
Aaron Citizen did a wonderful job helping me today. However, the young man (didn’t catch his name) that applied the Perma Plate missed several areas of the truck. When I pointed it out, he told me it was the first time doing it and that it was intimidating. I asked him to go back and finish the job. I am concerned that it wasn’t applied correctly and that I may have problems down the road. I think the young man should have been supervised. He should have also asked how to do the coating correctly if unsure.
Lenny J.
4 out of 5
9/24/2019
Quick easy drop off, and kept up to date on status of service repair and recall. It was ready at the exact time he said it would be, and got me a detailed service receipt and I was on my way. Thanks again.
Lori S.
5 out of 5
9/24/2019
Everything went very smoothly, and I appreciate it.
Michael W.
1 out of 5
9/24/2019
What is the point in quoting a price if it isn't the price. Tax is one thing. But trying to slide in shop supply and other fees...just shady. Be up front with all cost. Myself or anyone else should not have to call you out on this. The service rep. did make it right.
Keith W.
5 out of 5
9/24/2019
Great as always
Susan K.
5 out of 5
9/23/2019
I'll Be happier when you finish the job.
Ben J.
4 out of 5
9/22/2019
Jacob is awesome!
Vicki W.
5 out of 5
9/22/2019
kristyn was great. She anticipates what was needed and delivered ahead of schedule. Thank you!
Jackie C.
5 out of 5
9/21/2019
Thanks for using the vac on the inside!
Phillip S.
1 out of 5
9/21/2019
Still scuff mark on hood & scratch by the gas cover & lousy job on the perma plate also still water marks on car !!!!!!! Not happy I should have taken it to a professional shop I won’t be using your detail service again I wasted one thousand dollars makes me sick
Bobby F.
1 out of 5
9/21/2019
It was a series of events, not a big deal when parts not available, I understand, it was the lug but that was stripped, I was told the stud was broken , got the truck home and took a look, the stud was not broken, it was the nut that was crossed threaded probably result off using power tools to re install the lug nut, I just had new tires installed the day before I dropped off the truck. Could have at least tried to re thread with a die. Anyways, I also found an extra screw on passenger side mat, goes somewhere but I don’t see where. The advisor Steve was great. Thanks
Michael R.
1 out of 5
9/21/2019
I felt like the service I brought my vehicle in for took to long to do. It was 1 hour 45 minutes for a scheduled oil change/ tire roatation.
Dennis W.
5 out of 5
9/21/2019
Zack was excellent!!!!! He is five star and has excellent customer service!!!! I will ask to work with him on future visits!!!!
Renee P.
1 out of 5
9/21/2019
There were no inspection remarks about my tires or brakes. The only thing stated was I needed my break fluid serviced
Elizabeth A.
4 out of 5
9/20/2019
This was my first time getting any service from west hills Honda and I’m so glad is where I went for even just something simple.
Sumner B.
5 out of 5
9/19/2019
Thanks for the help and expertise!

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