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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Melisa W.
4 out of 5
10/31/2019
They were done in the time they quoted. We visited with another customer which made our time there seem to go buy quickly.
Natanael H.
5 out of 5
10/31/2019
Zach did great
Kristen H.
5 out of 5
10/31/2019
Aaron was great the whole way through. Addressed our concerns and made the experience a great one!
Dennis D.
5 out of 5
10/31/2019
Aaron was great!
George Z.
5 out of 5
10/30/2019
Good job
Darin V.
5 out of 5
10/30/2019
Patrick Duncan was great. Very customer conscious.
Teresita N.
5 out of 5
10/30/2019
Thank you!
Mark G.
5 out of 5
10/30/2019
West Hills CJDR has exceeded our expectations since we bought our Jeep. Looking forward to the expected purchase of a new Wrangler Unlimited Rubicon!
Morgan B.
1 out of 5
10/30/2019
Everything seems to be a little too rushed which makes details get overlooked. I had an appointment far in advance so my mirror should have been ready and waiting to go but they had to spend time locating it. Afterward they did not take the time to see if my traction control needed to be recalibrated which was known to be a possible issue so I had to wait additional time for that to be done. These are not the worst possible issues but it just seems unnecessary and I'm otherwise satisfied with the service and people helping me.
Hope S.
2 out of 5
10/30/2019
It goes back on a flatbed tow truck tomorrow. .....
Judy Q.
5 out of 5
10/29/2019
I appreciate your understanding when it comes to the concerns I have for my SUV. The service representative was professional and a nice person to speak with.
Gage L.
2 out of 5
10/29/2019
It didn't look like they fixed the window at all. It felt like the service team was rushed and were just trying to push out customers like it was a fast food restaurant instead of taking the time to talk to individuals they were more focused on the walk in customers. I didn't have the opportunity to voice my concerns because I was had my baby there for an appointment that I was told would only take 45min to an hour which was easily double that. I felt like I was pushed out the door instead of appreciated for my business. Thanks for listening.
Dina C.
5 out of 5
10/29/2019
He was efficient and manner full. Zach had finished my vehicle in a timely mannered.
Mike M.
4 out of 5
10/29/2019
Aaron and Ryan were great as was the gentleman that checked me in. Thanks !
Elgin B.
5 out of 5
10/29/2019
Very good service from Patrick Duncan.
Seth H.
5 out of 5
10/28/2019
He was professional and friendly.
Doneal P.
5 out of 5
10/28/2019
He - Patrick was better thN expected and charming as well. He knew his stuff and went the extra mile to make sure everything was ship shape. I want to thank him and your company
Gina H.
2 out of 5
10/27/2019
The original estimate I was given was $135. By the time they were done..,$1720. I’m sure your Service Mgr was happy with kind of bump up! Me? Not so much. In addition they didn’t fully fix what I came in for!!’ First time I have ever felt robbed by this dealership.
Timothy D.
5 out of 5
10/27/2019
Thank you for the quick and professional service.
Deon S.
5 out of 5
10/27/2019
Very professional

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