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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Chad L.
5 out of 5
10/26/2019
Kris was great at keeping me up to speed and informed on what was happening with my truck. She explained all options and worked to get me taken care of to the beat of her abilities. She was pleasant to work with.
Moses C.
5 out of 5
10/26/2019
The Best greeter ever! Mr. Aron Citizen is always full of energy and a joy to interact with. He is very knowledgeable and informative. Another great asset to this company.
Robin Z.
5 out of 5
10/26/2019
Kristyn greeted us right when we walked in. We didnmt have to wait to be acknowledged. She helped us right away and was friendly and professional. I appreciate the service.
James D.
5 out of 5
10/26/2019
Polite courtesy happy to help
David K.
3 out of 5
10/26/2019
Everything including the work that was done was excellent. The only thing I am not satisfied with was paying 35 a day for a loaner while my car was being worked in. I just bought a 2020 Durango for 50K and the work that needed done was part of the purchase of this vehicle. Should not have beem charged and then I get a Toyota Camry 4 cylinder that was like driving a go cart.
Phillip B.
4 out of 5
10/26/2019
Another great experience with your service team. The recall work was done in a timely manner. I received a txt message when my car was ready. I returned with my wife giving me a ride back to pick up my car, which was cleaner then it was when I dropped it off. And to top everything off, my wife's car battery failed to hold enough charge to start her car as she was leaving. Out came your service team with a jump box to give my wife's car a battery jump. Thank you West Hills Jeep, Chrysler, and Dodge. You guys are what every other service department should strivesto be. Phil Borcherding 2016 Dodge Dart
Heather W.
5 out of 5
10/26/2019
Kris was awesome and knew everything that I needed when I walked in. She was very courteous and kind and gave a very accurate estimation on my time wait.
Carolyn W.
1 out of 5
10/26/2019
Told me I needed expensive services that were not necessary.
Carolyn R.
4 out of 5
10/25/2019
Great service and Steve Campbell went far beyond helping me with vital information regarding my car and concerns. I have never experienced the time spent explaining the issues! Thank you Steve
Bruce Y.
5 out of 5
10/25/2019
Zak Reed greeted me by name even though it had been a couple weeks since my last visit. He was prepared and minimized the time it took to sign my car in for servicing. I received updates during the day and a text when the car was ready for pickup. Everything was efficient and very friendly.
Sherwin C.
5 out of 5
10/25/2019
Awesome job to Patrick Great service all around
Tim N.
4 out of 5
10/25/2019
The maintenance Advisor was very knowledge of my maintenance plane and assured me that all maintenance was in appliance to contract and it was covered under the plan. Quick service and quick appointment line. Best service I have every had in last 10 years
Joseph M.
5 out of 5
10/25/2019
Kristyn was helpful, attentive, and made sure I was informed.
Gary C.
5 out of 5
10/24/2019
Very Professional and repair service
John G.
4 out of 5
10/24/2019
Zak was very helpful; he understood what the problem was and explained the repair process to me. He took the time to call me and advise when my vehicle would ready.
Paul M.
2 out of 5
10/24/2019
I wanted an oil change. The price online was $65. I upgraded to synthetic oil and that made it $100. Then they said a air conditioning filter was dirty, so that cost $60. They also charged over $9 for an extra quart of oil. My car takes 5qts which is what most cars take. Anyway, the service cost me $168. I thought that it would be a lot less. You may have gotten a chunk of money from me, but you also lost my business. I will never be back to your facility. And on top if this, I was seriously thinking about buying a new truck from you. I am completely dissatisfied Paul M
William W.
5 out of 5
10/24/2019
I was very happy with my service today. Steven was great to deal with.
Greg D.
5 out of 5
10/24/2019
Amazing service, very helpful. Answered all my questions and kept us informed about out vechile.
Carol M.
1 out of 5
10/24/2019
The way you have the counter set up, it is incredibly loud and difficult to talk to a person at the desk farthest from the entrance Door. All of the conversations filter down to that spot. It was very loud at check-in.
Donald P.
5 out of 5
10/24/2019
Steve was very much helpful in keeping me informed of the progress of my truck repairs.

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