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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Helena M.
5 out of 5
12/24/2020
Excellent service
Cesar F.
5 out of 5
12/23/2020
He’s very helpful, informative and constantly ensuring that you know the status of your vehicle how many more minutes before it’s done.
Amybeth F.
4 out of 5
12/23/2020
Austin was great. Your customer waiting area is NOT! No one was social distancing, chairs were NOT 6 feet apart. The only employee was behind the snack bar. No one was wiping down high contact areas. I watched 3 different people sit at a table, no one wiped it down after each use. People were taking their masks off. I talked to Scott about it before I left. I need new tires on my car, but unless your waiting area changes I will not get them from Heartland, your waiting area is just not safe.
John T.
5 out of 5
12/23/2020
Always have a good experience when I get my car serviced
Patrick T.
5 out of 5
12/23/2020
Great service writer
Char S.
5 out of 5
12/23/2020
my floors look so nice. Breanna was sweet
Cindy R.
5 out of 5
12/23/2020
Austin was very polite and helpful. Explained everything to me.
Josue V.
5 out of 5
12/23/2020
Ryan was great, pleasant very informative and helpful
Craig N.
1 out of 5
12/23/2020
I was disappointed that that they couldn't find the problem with my problem.
Ronald S.
5 out of 5
12/23/2020
Good service. Kept me informed on what was needed to do.
Linda B.
5 out of 5
12/23/2020
Paul was pleasant and informative, nice guy.
Grady J.
5 out of 5
12/23/2020
Michael was very customer oriented and efficient when dealing with my truck and keeping me up to date with the progress of the vehicle. He also answered every question I had. Good guy. -Grady
Charles G.
4 out of 5
12/23/2020
Ryan Horn customer service was very thorough and exceptional. Very important to us was the fact he took the time to explain what our car needed and made recommendations to replace part now that the interference was removed. While it may cost a little bit more now, it will save hundreds later. We never felt rushed with Ryan. Clone this guy! You will make more money and have more reoccurring customers.
Darren H.
5 out of 5
12/23/2020
Will do
Tyler B.
5 out of 5
12/23/2020
Dustin was excellent in explaining everything and his customer service ! 10 stars!
Kelly F.
4 out of 5
12/23/2020
Bring back the car wash coupons
Skyler M.
2 out of 5
12/23/2020
When calling Haselwood I was booked for 2 appointments 1) for an oilchange 2) for recalls. They mixed up appointments and booked 2 oil changes back to back days and none of the recalls, now I must wait yet another week for the recalls to be completed.
Jessica S.
5 out of 5
12/23/2020
Ryan was very kind, knowledgeable and helpful. A++ customer service :)
John B.
4 out of 5
12/23/2020
Patrick is an exemplary employee. He showed me how to operate my lift gate button when others in the past could not explain the operation. Patrick made my service visit a pleasure. Kudos and props to Patrick Callejo. Patrick represents the Renaissance of Heartland Toyota’s commitment to excellent customer service.
Jonathon B.
5 out of 5
12/23/2020
The team was very thorough. They communicated well and got the service done in a timely manner.

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