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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
tasha
1 out of 5
9/17/2022
Paided for tail light but awaiting call back to schedule install. Continued to obtain text messages about status update on work that obviously was not on my cat. When reached out regarding message never got a response.
jay b.
2 out of 5
7/10/2021
The system is goofy. I didn't receive the text that should have been sent, so I called 45 minutes later and was told they put the wrong area code into the system. When the text finally showed upI clicked the link and saw two cancelled orders. I sent a text and got a new link that showed the correct invoice. Ibpaid for my $15 touchup paint and immediately got an automated response that said "Update: Great news jay! Your vehicle is all serviced and ready to come home! Thanks, William Newton." No idea if my paint was actually ordered.
nick g.
2 out of 5
7/7/2021
I did not bring my vehicle in for service, why am I receiving this survey?
Charles A.
5 out of 5
5/29/2021
Great Staff!!!
Robert M.
2 out of 5
5/28/2021
Not happy with service regarding insurance requirements. Very disappointing
marlon a.
4 out of 5
5/27/2021
Awesome service he help to find the parts looking for
**** J.
2 out of 5
5/18/2021
Problem never fixed, came in 3 time today.
Nancy S.
4 out of 5
5/17/2021
I'm 75 and he was very helpful and explained things to me so that I could understand.
Jeffery H.
4 out of 5
5/16/2021
Mike was very helpful and prompt in taking care of us.
Dennis E.
4 out of 5
5/16/2021
Thank you to Greg for his great help and customer service. Unmatched in my opinion. Also thanks to Scott the service mgr for going the extra mile.
Kevin K.
4 out of 5
5/16/2021
Thank you for the timely service, got me in and out of there so I could go home and enjoy a BBQ with the family.
Dewayne P.
4 out of 5
5/16/2021
Greg really help me when I needed it. I was on the road and the check engine light came on and I was losing power. I called Toyota Service number and Greg was very helpful. Once I got the vehicle back to the dealership he did a diagnostic with a code reader explained to me what the codes meant and scheduled my truck for maintainance. Now I am on the road again. Thanks to his excellent service and professionalism. I have been a loyal member for 8 years and dealership has never let me down and has always provided great service. Thank you so much!
Erenn K.
4 out of 5
5/16/2021
Mike was very helpful. He called me about the maintenance of our RAV4 Hybrid to clarify an issue. He also went to retrieve my car from service when I had been waiting for the vehicle to be brought up to the service exit area. Thanks, Mike. Erenn
Karlene S.
4 out of 5
5/16/2021
Took care of us and sold me my new vehicle. Very happy today. Our service rep chat was awesome
Kent A.
4 out of 5
5/15/2021
AS usual, Dustin and team did an outstanding job. Always goes the "extra mile".
Katherine M.
4 out of 5
5/15/2021
He was very helpful and explained everything in detail. Very efficient.
Patricia L.
4 out of 5
5/15/2021
Good service & all my questions answered. I will recommend Greg & West Hills to everyone.
William S.
4 out of 5
5/15/2021
Patrick..very professional and polite too!!
Kenneth D.
5 out of 5
5/15/2021
Thank You!
Hannah T.
4 out of 5
5/15/2021
Dustin was incredibly accommodating and helped intensively through the entire process. His customer service was superb.

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