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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Mei-Lin D.
5 out of 5
1/6/2021
Did a great job, thank you
Joseph L.
2 out of 5
1/6/2021
I waited for 3 hours; 2 of those after it was determined the brakes needed replacing. I eventually went up to the service provider to inquire on the status ... at the 3 hour point from arriving. She was just then putting my papers together. It would have been good if the Toyota service rep has updated me during that time span .... it was a really long wait. I’m thankful I brought a good book.
Bill K.
5 out of 5
1/6/2021
Paul answered all of my questions and explained the repair work clearly. I appreciated his customer care efforts.
Edwin W.
5 out of 5
1/6/2021
Help was excellent
Blake D.
5 out of 5
1/6/2021
Good communication skills and quite courteous. Very happy you businesses make staying local so easy.
Jose S.
5 out of 5
1/6/2021
Great customer service !
Daniel O.
1 out of 5
1/6/2021
The person that worked on my truck broke the seatbelt
Micheal H.
3 out of 5
1/6/2021
Very approachable. Did not upsell. Made me aware of a problem and gave me choices. Recommended
Jeff G.
5 out of 5
1/6/2021
Dustin was awesome
John E.
4 out of 5
1/6/2021
Mr. Beeson is fantastic
Sharon W.
5 out of 5
1/5/2021
Matt kept me informed every step of the way.
Laura M.
5 out of 5
1/4/2021
Excellent service
Richard L.
3 out of 5
1/3/2021
Well satisfied with the way Alicia handle the issue in my front passenger tire.
Heidi H.
4 out of 5
1/3/2021
It was great to get answers to my repair questions. There were three issues total. Two of them were taken care of today without any charge and the third one is scheduled for this coming Saturday. Michael was awesome. He explained that there weren’t any openings on Saturday but since I have to travel so far he will help me get an opening anyhow which is great for those of us working full-time. Couldn’t have asked for anything better.
Jon A.
5 out of 5
1/3/2021
Great communication. Personable.
Kerry M.
5 out of 5
1/3/2021
Austin was polite, kind and honest. He is an asset to Hazelwood Toyota as are the ‘greeters and, importantly the service technicians.
Michael B.
3 out of 5
1/1/2021
Except for not knowing how long change would take, Bre handed every thing professionally.
Janet O.
4 out of 5
1/1/2021
She kept me informed of my service. She was very helpful in putting me in contact with new car sales staff for potentially purchasing a new highlander.
David D.
5 out of 5
1/1/2021
This was my third time being in for service and it was by far the best. Breanna got me checked in right away and the car rental was all set. The time needed for the service was exactly what Breanna had communicated to me and I was able to check out to get my car back immediately. I appreciated the promptness and professionalism. All is well again.
Robert H.
5 out of 5
1/1/2021
Chester was excellent and he followed through.

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