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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Susan H.
5 out of 5
1/20/2021
Always great job by Toyota.
Robert R.
5 out of 5
1/20/2021
Paul and the Heartland team were awesome once again!
Laurel E.
5 out of 5
1/20/2021
Fast & courteous
Christie &.
4 out of 5
1/20/2021
Matt was very helpful and thorough. He knew what he was talking about. He got me in and out quickly, when he found out I had a time constraint. I appreciate his outstanding service.
Luzviminda A.
4 out of 5
1/20/2021
Matt intently listened to my concerns about my vehicle. He explained to me what needed to be repaired and made sure I understood the mechanics of it. He made follow-up text to let me know that I can always text/call if I have anymore concern about my vehicle. His excellent customer service made me feel like a “valued” customer. I bring my vehicle only at Heartland for maintenance and repair. And for the past 15 years, I have only encountered two excellent customer representatives-Alex (she is no longer with your company), and now Matt Wright.
Ronald Y.
3 out of 5
1/20/2021
Completed the scheduled oil and filter change. In addition, they replaced the cabin air filter because it was dirty. Excellent service !!
Fred W.
4 out of 5
1/20/2021
The ‘music’ in the waiting room was nearly intolerable. A constant frenetic, loud, abuse of our ears was not conducive to a relaxing atmosphere.
Angelin M.
4 out of 5
1/19/2021
Mr Wright has been very helpful. He gave service with a smile, even if the face mask was hiding it. You can tell by the way he spoke to you. Thank you!
Idalis B.
5 out of 5
1/19/2021
Dustin was very helpful and knowledgeable about my service.
Jasmine D.
5 out of 5
1/19/2021
Matt was great, very kind and helpful!
Wendy D.
4 out of 5
1/19/2021
Ryan was a standout at your service desk! I have been helped many time over the years I’ve been coming to Heartland,( and even though the service was longer than I anticipated ) Ryan was the best ! Thanks!
Linda P.
4 out of 5
1/19/2021
He was the most willing to explain issues so that I could understand his reasoning. My wait time was also a lot less today so the experience was better.
Margaret H.
3 out of 5
1/19/2021
Mr. Wright continues to work on the problem I'm having with my 2019 Tacoma. Already scheduled a follow-up appointment for me.
Daniel M.
4 out of 5
1/19/2021
Other than a delay to get checked in the service was great. .
Veronika M.
4 out of 5
1/19/2021
Everything was great as always. I noticed there were unhappy people waiting in line when I dropped off my car, but understandable so - there were only two service people working. I like the option of overnight drop off - used it this time so I don’t have to wait in line.
Alyce B.
5 out of 5
1/19/2021
Though short handed and busy, Paul took time to answer questions and get my vehicle service in a timely manner!
Kimberly P.
1 out of 5
1/19/2021
Left mess on front passenger seat after changing cabin filter.
Edwin W.
5 out of 5
1/19/2021
Very satisfied with service from Ryan and the entire staff and Heartland technicians. Ed Winningham
Byron P.
5 out of 5
1/19/2021
Nice customer service
Donald M.
5 out of 5
1/19/2021
Paul did a good job taking care of me today; he needs more help, the lines waiting for service can grow unreasonably long without the help to clear the backlog.

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