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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Sunil G.
5 out of 5
1/22/2021
Good service
Jesus B.
5 out of 5
1/22/2021
Excellent
Arthur P.
5 out of 5
1/22/2021
He was friendly and very helpful and knowledgeable. Thanks
Allan B.
5 out of 5
1/22/2021
Dustin was awesome! Thanks.
Polli M.
4 out of 5
1/22/2021
Oh my, how easy Bre made everything and provided unexpected extras. She was attentive, kept me updated on my vehicles progress and made sure I was comfortable with refreshments. Such a personable, knowledgeable & efficient young woman. There is no one in any dealership I’ve ever been in to beat the attention & knowledge of Bre. A bonus, a substantial raise and a dinner for her with her family are my strong suggestions to show her how she is valued. Thank you Bre, thank you!
Stephanie C.
5 out of 5
1/22/2021
Everything went very smooth.
Margaret H.
4 out of 5
1/22/2021
Matt made certain our concerns were addressed , our vehicle was repaired, and we were on our way. Thank you again.
Alisan C.
5 out of 5
1/22/2021
Thanks Austin for all your help and your friendly welcome to Toyota. Alisan C
Jane H.
4 out of 5
1/22/2021
Austin was great and Jimmy's one of my favorite that works there but this questionnaire is gay???????????
Stephen L.
4 out of 5
1/22/2021
Austin was great. He explained everything that should be done and not once pressured or tried to scare us into getting work done. Thanks for helping make the car safe for our daughter.
Marilyn R.
5 out of 5
1/22/2021
Awesome service
Maurine H.
5 out of 5
1/21/2021
Chet was very nice. Kept me informed the whole time.
Tamie R.
1 out of 5
1/21/2021
I would have like a call or text to ask if I wanted my air conditioning filter replaced.
Fran
5 out of 5
1/21/2021
I only want Toyota working on my car. Your service is superior to anyone else I’m ever used. I hope to keep my car in top shape as long as I can.
Gail K.
2 out of 5
1/21/2021
Confusion at the Toyota front desk scheduling. We don’t have a 2012 Lexus! In the future please don’t use a customer s phone number as the only scheduling information. Came in yesterday at 7:00 am. for tire change and were told that our Lexus tire would be changed early. My husband waited for several hours. We had an appointment on Mercer Island and nearly missed the ferry. Don’t know why a strange additional tire was put in our trunk. Not happy with service!!! Gail K
Lawrence L.
1 out of 5
1/21/2021
When car returned after oil change, oil fingerprints were left on top of the center leather divider.
Ferdinand S.
5 out of 5
1/21/2021
5 star Great customer service! Keep it up Mike and the team!! Thanks to everybody!!
Douglas H.
5 out of 5
1/21/2021
Matt was exceptional, had questions I hadn’t thought about. Stayed in touch throughout a 3+ hour service day for me.
Paula M.
5 out of 5
1/21/2021
Professional,perfect service
Tammy S.
4 out of 5
1/21/2021
Enough is enough. Every time I come there I get multiple emails, texts and phone calls to confirm or follow up my appt. I’m getting to the point I don’t like going to you guys. You are always pushing services I’ve already had or don’t need. Just dial back the sales goals and you will have much happier customers.

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