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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
John B.
5 out of 5
3/10/2021
Five star service from Breanna. Very satisfied with how she handled my service appointment.
Daphne D.
4 out of 5
3/10/2021
We always expect and receive quality service from Heartland Toyota.
Dean S.
4 out of 5
3/10/2021
Dustin made certain my every need was met. His work ethic always makes me confident that Heartland Toyota is best choice I can make for the care of my car.
Benjamin D.
2 out of 5
3/10/2021
Several customers and at least one employee were not wearing masks in the showroom and service waiting area during my service appointment. My vehicle service and the agent I worked with were top notch but I felt uncomfortable with the lack of masks in your facility. I am tempted to take my service elsewhere. Ben
Donn R.
5 out of 5
3/10/2021
Mike was terrific!Took time to go the extra mile with me
Dessie M.
5 out of 5
3/9/2021
Duston Beeson was very polite and helpful.
William S.
4 out of 5
3/9/2021
Matt answered my concerns about mechanical issues and future maintenance necessary to keep my 07 tacoma in good running condition. Happy with the service and the truck. Thank you. Bill
Laura L.
5 out of 5
3/9/2021
Ryan is a very knowledgeable and satisfied all my questions I very happy to have Ryan again for my 2 service for my Venza 2021 thanks Ryan for you help Sincerely Laura and ward Litton.
Benjamin G.
1 out of 5
3/9/2021
It took 2 hours to cut a key and program a key fob? This same exact task took 5 minutes at another dealer for our previous Toyota. This was completely disrespectful of our time. We won’t be back. Sorry.
Donald B.
4 out of 5
3/9/2021
Charging over $60.00 to replace wiper blades is excessive. I think I’ll shop around in the future for my service needs. That being said, Bree did an excellent job as my service coordinator.
Arthur M.
5 out of 5
3/9/2021
Good job!
Mark C.
5 out of 5
3/9/2021
Worked well
Nicole G.
4 out of 5
3/9/2021
Matt was friendly, knowledgeable, and personable. He kept me up to date on my maintenance and answered all of my questions. Matt even walked me out to my vehicle to show me the answer to one of my questions rather then just trying to explain the answer. I greatly appreciate how clear and thorough Matt was in his explanations of a topic that is essentially a foreign language to me.
Ryan S.
5 out of 5
3/9/2021
Very friendly and courteous, easy to work with!
Jean M.
5 out of 5
3/9/2021
Matt and Scott were awesome!!
Dorothy O.
5 out of 5
3/9/2021
Thank you, Mark. You were very helpful and courteous when I brought my car in to be detailed. Keep up the great service.
Mary Lynn.
5 out of 5
3/7/2021
Great!
Roz G.
2 out of 5
3/7/2021
You need to be more thoural.
Paul B.
5 out of 5
3/7/2021
Great service
Rory E.
5 out of 5
3/7/2021
Chester did great

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