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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Wanda H.
5 out of 5
4/2/2021
I throughly enjoy working with Mike Smitley. He takes great care to help me figure out what needs to be done to keep my vehicle safe. I want to say thanks for having the free beverages.
Tova W.
5 out of 5
4/2/2021
Great work
Michael S.
5 out of 5
4/2/2021
Patrick did an awesome job, above and beyond. Great service department.
Samantha M.
5 out of 5
4/2/2021
Really appreciate his professionalism and help.
Mike R.
5 out of 5
4/2/2021
You guys are awesome!
Jonathan Z.
1 out of 5
4/2/2021
I arrived and was 1st in line, I waited 20 minutes before I could even speak to someone to check in. I was then told my simple oil change would take an hour. It took 90 minutes. 2 hours at the dealership for a simple oil change that i scheduled 2 weeks in advance is unacceptable. Even though I have prepaid maintenance, I will not be returning. This has become standard practice at your maintenance department. You have lost my business for good.
Laura .
5 out of 5
4/2/2021
Greg was very pleasant to deal with! A real treat!
Annette J.
5 out of 5
4/2/2021
Good experience, fast and friendly service
K P.
1 out of 5
4/2/2021
No big deal. I just wanted to point out that your rep never called me back to let me know the car was ready.
Tim T.
5 out of 5
4/2/2021
Very polite and attentive service. Everything was shielded out clearly before services were performed. Thank you
Patricia T.
5 out of 5
4/2/2021
Everyone was helpful and courteous. I’m so happy I chose Heartland Toyota for my Toyota needs. It’s a quality place.
William G.
5 out of 5
4/1/2021
Great job.
Robert M.
2 out of 5
4/1/2021
I drive from Gig Harbor and it will be 5 trips to resolve a problem. Greg Hulse was my service rep yesterday and he was very professional and attentive.
Cory W.
4 out of 5
4/1/2021
Matt was very efficient in checking my vehicle in and he did a great job of keeping me informed about the progress. He also took the time to discuss upcoming service that would be needed. My car was returned to me clean and running beautifully.
Joseph B.
2 out of 5
4/1/2021
Came back for a second time due to the mass recall issue with my 2020 RAV4 XLE hybrid gas tank. I was still not getting what was expected range wise. I got the run around story that was previously said before, that I just need to drive the vehicle and check back in. Now they are saying the same thing coming from the assistant service manager.. Ridiculous. I’m going to corporate for this matter.
Jerry V.
5 out of 5
4/1/2021
Good job
Joseph D.
4 out of 5
4/1/2021
Greg was professional & personable, informative & straight forward without overly pushing recommendations, willingly finding answers when he didn’t have them immediately at hand. Thanks, Greg.
Devin L.
5 out of 5
4/1/2021
Exceptional Customer Service????
Robert H.
4 out of 5
4/1/2021
Sounds good
Joyce V.
3 out of 5
4/1/2021
I look forward to sharing my disappointment with your service.

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