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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Angelina H.
5 out of 5
4/3/2021
Patrick was so friendly and helpful. He was responsive and explained everything well. Thank you!
Robert B.
2 out of 5
4/3/2021
Was informed work would be complete by 11:30. At 11:40 I found my truck in the lot with work completed and representative sitting alone at his work station typing into his computer. Another representative asked if he could help and processed me out.
Deborah S.
5 out of 5
4/3/2021
Matt was very helpful, and very friendly! Would highly recommend him to anyone needing service.
George C.
2 out of 5
4/3/2021
Chester was great. Why didn’t Toyota email me about recall on my Avalon airbags??? I informed Chet that I will have to scheduled an appt some other day because of prior commitments. Other than that, oil service went well. Thanks
Russell C.
5 out of 5
4/3/2021
Very Happy
Chad B.
5 out of 5
4/3/2021
Mike was great. I appreciate the status updates.
John B.
5 out of 5
4/3/2021
Always a pleasure, always!
Josephine L.
5 out of 5
4/3/2021
I had pleasant experience with Patrick at Heartland Toyota. He explained the service warranty coverage of my new highlander well. Thank you.
Kimberly R.
5 out of 5
4/3/2021
Super friendly! Done within given time frame. Very happy with the service here.
Lynn K.
4 out of 5
4/3/2021
Mike handled my appointment with a safety recall very well. He also suggested to do a 10,000 check up and 15,000 tire rotation. This was very important as we have an upcoming road trip planned. Would recommend Heartland Toyota and Mike to any Toyota owner.
Nancy F.
4 out of 5
4/3/2021
I was just having the airbag replaced (recalled) and did not expect the complimentary check-up. Thanks!
Avery B.
5 out of 5
4/3/2021
Great service!
Fran T.
5 out of 5
4/3/2021
Austin was excellent! Friendly and kept me informed!! Thank you for the great service!!!
Jason J.
5 out of 5
4/3/2021
Bree was great to work with! Very helpful and informative
Richard C.
5 out of 5
4/3/2021
Thank you for caring and taking care of us.
Mark V.
5 out of 5
4/3/2021
He was very professional and helpful with all my questions. He seems to be an asset to your company and a great person to help others.
Amybeth F.
5 out of 5
4/3/2021
Dustin did an outstanding job.
Ashely H.
2 out of 5
4/3/2021
I brought my car in right after my purchase while it was still under factory warranty because I had water in my spare tire compartment. I was told there was nothing that could be done. I brought it again because there was water in the spare tire compartment and was told it was going to cost me nearly $350 to fix the issue because it was not covered by my warranty. Only when I said I would not pay for that and would find my own less expensive solution, was the issue fixed at no cost. I appreciate Mike taking care of it, however I should not have been responsible in the first place. I paid $36,000 for a brand new car and within 3 months I found an issue that was not caused by me. If I find water in my spare tire compartment I will be bringing it back again.
Lynne K.
5 out of 5
4/2/2021
Pleasant, polite, thorough, informative....no change ir improvement necessary. Keep up the good work!
Scott C.
4 out of 5
4/2/2021
Chet was fun and positive.

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