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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9458 reviews 66%
4 star 3524 reviews 25%
3 star 323 reviews 2%
2 star 519 reviews 4%
1 star 476 reviews 3%
Review Us
Dennis C.
5 out of 5
4/12/2021
Bre did an excellent job and expedited my sercice and it was much appreciated. Thank You Bre!
Mike V.
5 out of 5
4/11/2021
Very thoughtful and took care of my service needs; I will request Ryan on future visits at the dealership
Joshua R.
2 out of 5
4/11/2021
Austin Newell was very helpful. We have purchased three vehicles from the Hazelwood auto group and we will not be back. We purchased the service packages only to find they expired we had 13! LEFT!! No email saying these are expiring. We paid for those you say it's such a good deal. 13 left 13.
Amaya R.
5 out of 5
4/11/2021
Very helpful! Took the time to explain what was discovered and what it means.
Dorothy G.
2 out of 5
4/11/2021
This is the second time I've had battery issues and been told it was ready, when the problem persisted. This time I was smart enough to not travel until it was checked again. Bree was great, but----
Ferdinand S.
5 out of 5
4/11/2021
Continue your excellent service
James R.
5 out of 5
4/11/2021
Top notch service and customer care in spite of losing power. Thanks!
Jerett P.
1 out of 5
4/11/2021
It wasn't Bre's fault... I needed an alignment but due to power loss I was unable to get the service I requested
Cathryn W.
1 out of 5
4/11/2021
My $45 oil change turned into almost $400 in “suggested maintenance” and then we got a call AFTER that suggested maintenance to tell me that I *HAD* to do the brakes because they were dangerously low. So my $45 trip turned into $615. Pretty peaved they didn’t check that stuff first since one of the “suggestions” was alignment so it’s not like they wouldn’t have seen that. Then I coulda skipped the over $100 on spark plugs and just had my husband do them.
Ginger G.
4 out of 5
4/11/2021
Ryan was amazing! Super nice, organized, communicated in a timely fashion, etc. He helped me with a rental vehicle and even walked me over to get it. Over all...he is a keeper! ????????????
Gil W.
4 out of 5
4/10/2021
Patrick was very friendly with great CS. I'm not sure if the full 15% COSTCO discount coupon I presented was applied to the service I received, I couldn't see it reflected on my receipt. A total of $96 with discount for an $89.95 service doesn't add-up.
Barbara B.
5 out of 5
4/10/2021
Greg greeted me in line with the highest customer service and through my whole stay he treated me like a valuable customer. I was a good experience on Friday.
David V.
5 out of 5
4/10/2021
Dustin went out of his way to make sure all of the concerns I had were taken care of. I appreciate everything he did. I have been taking my cars to Heartland for 20 years. I have always been treated well.
Reshondra M.
5 out of 5
4/10/2021
Very courteous
Robert M.
5 out of 5
4/10/2021
Greg worked hard to make sure things went well.
Ellen C.
5 out of 5
4/10/2021
We appreciated getting the vehicle in a little early, and getting it back earlier than we expected
Elizabeth F.
4 out of 5
4/10/2021
Dustin is awesome.
Katherine B.
5 out of 5
4/10/2021
Great service
Robert S.
4 out of 5
4/10/2021
Service writer was great. Did not take long. One negative- there should be a place to pick up vehicle when service has been completed. This is not the first time I’ve had to wait while someone had to move more than one vehicle so that I could get mine out.
Neal P.
5 out of 5
4/10/2021
Patrick was very professional and knowledgeable!

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