Longo Toyota Auto Repair Service of Prosper

I asked about extumate for additional part installation. Also my few items to fix/ explain. Like why built in compass always shows one dirrectuon. And seatbelts are impossible to buckle up sometimes. I was reccomended to go to uhaul to get the quote about additional part) about the compass they recommended me to continue watching it. And next time they take a look.also they refused to take a look at seat belts) level of service is just not ok

David is great to work with.

Weston is friendly, knowledgable, and efficient. It's a pleasure having him as my service advisor.

I already filled out the survey.

Thanks, good job

I called ahead to schedule an appointment because my car made a strange noise when I would break. My husband took the car in and it was recommended that we get a 30 point inspection, so we did. They informed my husband that there was nothing wrong with the brakes, instead there was a nail in one of the tires. My husband asked if all of the fluids were topped off and the service technician informed him that yes they were. When my husband got home and checked the fluids, the brake fluid and the coolant were extremely low. I had to schedule my car appointment during the workday and had to have my husband take the day off to take my car up there, I do not appreciate the dishonesty that was provided to my husband. I do not have time to go back up there and get it maintenanced. I am extremely disappointed in the lack of honesty and workmanship at this dealership.

Thanks for your service

I was only told about the alignment, not about balancing. I talked to the guy who checked me in... he mentioned that his needed it one time; so I told him if mine did... let me know. I wasn't informed.. so therfore, it was quite a bit more than I expected. And $30 for one wiper blade?? Wow....

Kenneth was great to work with! I will continue to use Longo for all my vehicles!

Excellent customer service by David Araujo. Thank you

Westin did a superb job in taking care of the needed repair that others could not find on my camery at another dealership. Everyone in the service department gave great service .

Super fast and honest!! Love the Longo Team!

Everything was awesome as usually. Quick and detailed service. Thanks for everything

Exceptional service and attention to detail. This service department surely rivals the luxury car service centers. I highly recommend Longo Toyota of Prosper. Hands down the best!

Good service and fast

Dean was awesome! Very positive, friendly and knowledgeable about the process to service my RAV4. Answered my questions and was very efficient. Thanks!

Friendly and professional

You must be good because we had to wait a week to get an appointment lol service was excellent ! Thanks

David is very nice and a good communicator, but I’m beginning to get very frustrated at the fact my car is not repaired yet. 3 of the 4 issues I had addressed today we’re not fixed. The parts were ordered, and one of the issues was new. But still, it has been months that we’re addressing a couple of these issues.

What a great job Weston offered during my service visit he was outstanding truly gave me the warm feeling that my Camry was in good hands.