Longo Toyota Auto Repair Service of Prosper

Chris was so helpful. The tire was not in tire on Monday, so I had to take back on Tues. I didn't have an appointment, but because ai was there on Mon, he left an open invoice and I was helped right away. Plus he took care of my 5000 mile service. No matter what I go to the dealership for, I am treated with curtesy and respect. I'm treated like royalty. Never had such great service before. Thank you and I'm so glad I bought a Toyota. Everyday, I find out more features I never knew about. It's like Christmas every day...more surprises as I am learning about my Corolla.

Millie Hubbard was GREAT!!

Service is all great. My 3rd time to your service department . Would recommend . Thankyou

Good set

Francisco was very professional and made sure all of my concerns were met. Even went out of his way to let me borrow his phone charger while I waited for my vehicle to be serviced.

Chris is always so personable and helpful

Good

The questions I had were answered friendly and nice. My agent was very helpful and nice.

My service was done in a timely manner, done well, and Mildred was very cordial and professional.

No Thank you ????

I arrived before my scheduled appointment time and had to wait 15 minutes for a service advisor to check me in. At the McKinney and Lewisville locations as soon as you pull up to service someone is available to assist you. Also when I picked up the car I had to wait another 15 minutes for them to find my service advisor to check out. Most dealerships the cashier has the keys and you check out with them. I had a coupon for 10% off services that I was unable to use because the dealership claimed they gave me a discount on oil change and tire rotation. I went online and saw the special for oil change but not tire rotation. I don't believe I was given any type of discount. I just feel they did not want to accept the coupon. Overall I am not impressed with the service department and would rather travel to another location for better customer service.

Chris did great, he provided the best service I’ve ever had servicing my truck.

Dakota was professional and very helpful. Thank you

The service was excellent. Will return

I comfortably relaxed and read a book while my car was having routine maintenance. Thank you for making this a nice experience!

Everyone is super kind and explains things completely and patiently!! You guys are super stars!!

Great experience. Technician immediately attended me and kept me posted while I was waiting.

Friendly service oriented. Explains procedures well and takes care of client.

Excellent service in the shortest time possible

Chris was awesome to work with.