Thanks for being a great service adviser, Doug!
We checked in our appointment a few hours earlier and it was done way before my original appointment time. I was immediately contacted by service advisor Mike who explained what was changed and serviced and of course the car was washed.
Recurring balance/alignment/road vibration issue since purchase. Unresolved, however I don’t blame Mike - his customer service was fine today.
Nothing, except the Xbox not working the kids room Roli wasn’t working other than that great
He was great! Straight to the point and friendly. Hope he’s my advisor next time!
I was a little bit dissatisfied in that they did not wash and vacuum out the car like they did the last time!
We are more than satisfied with the work done and the speed of performance. As always ,you exceeded expectations. Thank you
Dean provided great service! Everything was great from the moment I got out my vehicle to the time I left. I’ll definitely be returning.
Mike welcomed me right away. He clearly explained the services that were due and the costs. Mike was very personable and knowledgeable!
Professional and Informative service. Great Service! Thank you!
Not sure who Amy is, but I bought 2 oil filters after picking up my new 4runner
and was happy.
Doug was very professional and the work on the car was well done. Thank you
Weston was my service advisor and I got a 5k service done and one of the boxes was checked and he said it was by mistake and never went back to check. Then the next day I go to get my inspection done and my battery has no storage which is exactly what was showing was wrong when I was at Toyota the other day. I had to have my truck jump started and barely made it back to prosper.
Thank you for the great customer service-beyond reproach.
Great service as always! Thank you Toyota of Prosper!!
Either no brake fluid was added or there is a leak in the brake line now.
Doug was awesome! Outstanding customer service and I appreciate all of the longo team as always. Best team I’ve come across
David customers’ service is exceptional. Great energy and positivism.
Doug always provides great, professional and courteous service. He does a great job of communicating any findings with the vehicle. Technician discovered issue with a tire today and repair was taken care of during my appointment time.
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