Most professional and extremely courteous. Great job by all - including Cisco and also Dave helped me, too,
Everything was great I felt I was tended to as a customer. However; I was in for an oil change... it turned into a 6 hour ordeal. Make sure all your technicians understand what they need to do prior to starting a process. Other than that great job.
Tnx for a wonderful service!
Excellent service and attention
Chase was really helpful and friendly. Keep up the good work Longo.
Thank you ???????? for helping me take care of my Tundra
Weston did a great job keeping me informed.
Everything was great!
The level of customer service at the Prosper location is the reason we keep coming back! Weston was polite and helpful and so was the valet (I’m sorry I didn’t catch his name). Thanks again.
Doug was not at service desk when I arrived for appointment. I waited in Husbands car for 15 minutes for him to call after I talked to another rep. No one called for over 1 1/2 Hours. He texted but did not leave his name and I had no idea if it was Doug or corporate. Actual service was great it was the check in that was the problem.
Trusting sensitive components maintenance on my vehicle was a task I chose the dealer to do. My positive feedback is, from appointment setup through task completion and vehicle pickup, everything flowed just as I expected. I am very pleased of your team product.
Chase was awesome. He hooked my husband up with a cup of coffee and was super helpful. My husband was able to work while they services his truck.
Great service with a friendly smile!
Doug is dependable, thorough and hardworking. We really appreciate his great communication with us, not just explaining repairs but also keeping us updated on the status of repairs.
David is the most sincere service advisor I have ever dealt with. Very caring and practices superb active listening to my key concerns. Highly recommend David to be put in roles of increased responsibility and leadership. I will keep coming back to Longo Toyota because if him.
Did not meet or have any interface with Kevin, David M was my contact and met Harvey, Karen, and Alex.
Very kind and so willing to help and answer every question. I always receive the best customer service from Longo Toyota Of Prosper !!
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