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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Harry A.
5 out of 5
10/10/2018
David is an asset to your operation. He is very courteous and professional.
Curtis W.
4 out of 5
10/10/2018
This is Pat Wegener and Johnny Chenault once again ceases to amaze us with the service he provides. He always calls my husband and I by name even if it is a few months between visits. Johnny has a very pleasant personality and is very knowlegeable and professional in his demeanor. He is in constant communication with us all through the service process as well as the warranty service agreement people. Johnny also is proactive telling us the upcoming maintenance we need to be taking care of in order for us to get the best experience with our car. He goes not try to oversell but communicates the upcoming needs. Johnny you are the best service representative and serra is lucky to have you representing them!!!
Brandon B.
2 out of 5
10/10/2018
I emailed the GM with my concerns.
Cody B.
2 out of 5
10/9/2018
My car is still jerking a little bit.. I'm going to give it some time and if it doesn't get any better I'll take it back.. but as far as the service, the staff was timely, professional, and informative, as always
Jessica K.
2 out of 5
10/7/2018
The guy quoted me 147.95 for oil change, tire rotation, and alignment. I get there to get my car and it’s 174 and some change. I asked the person that checked me out what happened to the 147.95 plus tax. He said he didn’t know where Tim came up with that number. He adjusted the price by $10. I shouldn’t have had to ask. Anyways, also for service that costs $163 you should include a wash and vacuum like many other dealerships.
Kathy R.
4 out of 5
10/7/2018
Johnny and David and Angela are the best at Serra they leave I leave
Dennis P.
5 out of 5
10/6/2018
good job and done in a timely manner
Mary P.
5 out of 5
10/6/2018
Job well done and in a timely manner. Mary P
David L.
4 out of 5
10/6/2018
Johnny has been my service guy for a while now and he has been by far the Best I’ve ever experienced as far as customer service!!!! Hands down! And I’m 56 years old and worked many years in a customer service industry(Hotel business)! It is always a pleasure to come to Serra service department and have anything done! Hope he gets the credit he deserves!
Duane B.
2 out of 5
10/6/2018
Call me ****-****-xxxx I submitted a question twice through the text message system and I haven’t received an answer.
David L.
4 out of 5
10/6/2018
JOHNNY PROVIDED EXCELLENT CUSTOMER SERVICE
Tom S.
5 out of 5
10/5/2018
Thanks
Walter H.
1 out of 5
10/5/2018
Service took way too long. 3 hours and 45 min
Kevin C.
4 out of 5
10/5/2018
Moved here to the Memphis area last year. We discovered Serra Chevrolet because we own/buy only Chevrolet vehicles. Your service department has worked hard to help keep all 3 of our vehicles on the road. Johnny is easy to work with and genuinely cares about the customer. We thank Serra Chevrolet and will continue to be part of your family.
Charles Z.
4 out of 5
10/4/2018
ALL SERVICE WAS PERFORMED DURING TIME SPECIFIED
Roger C.
3 out of 5
10/4/2018
The only complaints I have are the extremely heavy upselling pushed on my wife when she brought my car in for an oil change, and the messy fingerprints all over the windshield where he out that damn reminder sticker.
Daniel G.
5 out of 5
10/4/2018
Great service!
Melvin H.
5 out of 5
10/4/2018
Johnny is an AWESOME service guy!! He’s the only one I feel comfortable dealing with.
Dionne M.
5 out of 5
10/3/2018
Great JOB!!!
John I.
5 out of 5
10/3/2018
David and the whole team are fantastic every time I’m in there!

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