The Job was done, won’t be able to tell until I am on the road. I did expect a more prompt response/greeting when I arrived. I waited in my vehicle to be greeted but none of the service writers came forward. I got off and proceeded to the S W work station and waited for over 5 minutes before being asked If I had been helped. I don’t know if you have a shuttle but I was not asked if I needed one. I had to ask if there was a lounge available to wait. All of your service writers seemed like they had a bad night that was carried over into their jobs.
the service on the vehicle was great, only thing I was not called when it was complete and I waited too long, had to check on it. was there from about 9 to 12 am. thank you
Johnny Chenult is a great service writer. He’s personable and easy going. He knows his vechicles, and how to relate information to the customers.
Savannah was very nice, I do appreciate her she was friendly and greeted me with a friendly smile. Thank you Savannah for a job well done.
Sincerely
Sheron A
Thank you for reliable and efficient and affoedabke service.
Johnny is a great asset to SERRA. He’s attentive, knowledgeable, and a pleasure to do business with.
It took seven hours to determine if my truck would be repaired that day when I brought it in for service. I was told multiple times it would only be another "45 minutes to an hour" before we the issue resolved. I ended up having to take a loaner truck for the rest of the week. When the service mgr. called to tell me my truck was finally ready to be picked up I was told he would have the truck cleaned up. When I arrived to pick the truck up this morning it had been parked outside all weekend and had not been cleaned.
Professional, kept me informed one what was happening, knowledgeable, honest. Couldn't ask for anything more. He is why I keep coming back even though it is about the furthest dealership from where I live in Southaven, MS.
Savannah Franks has been very informative & helpful. She’s working hard to ensure that the issue with my Tahoe is diagnosed & repaired. I had to have my Tahoe for an out of town trip before it was determined what is causing a squeak while driving, so, she set up an appt for me to get it back where a tech can do more diagnostics & solve the problem.
It had nothing to do with the services of Johnny. He was very conscientious of what I was feeling about the problems I was having with my air conditioner. This is the second time I have spent over a thousand dollars to get a/c repaired. He accommodated me the best he could. However, when I picked my truck up the spare was not put back on my truck. I did not know it went under the vehicle, so why was it not put back. Laziness ? Other than that...
Great experience with the company. Great work great people. I’m just not Mary I’m Kyle at Nissan I’ll give you a great serve.
The service rep was really nice I will definitely do business with Serra Cheverolet soon..Thank you !!
Could be a little faster.
Polite and didn't take to long
Savannah was extremely helpful and courteous throughout the entire process. She consistently provided updates and at no point did I feel lost or misguided. I am very grateful for the pleasant experience I received on her behalf. She gets a 10 out of 10 in my book.
Very nice and friendly staff. Work was done in a timely manner. Will definitely be back for future service.
I have been coming to Serra Chevrolet for years whenever I need service on my cars. I had a situation where service I paid for at Serra was not completed. I was very disappointed and it made me question if the other service that I paid for was actually completed. Michael Cox singlehandedly resolved the situation and made sure that things were resolved, apologized for the service teams mistake and made sure I walked away a satisfied customer. Because of how he handled the situation I will continue to use Serra as my car service provider. I sincerely thank him for making sure the service I paid for was finally completed. He truly cares about the customer.
Friendly service answered all my questions and the job was done in a timely manner overall very professional people
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