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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Barbara T.
2 out of 5
8/12/2018
It took 4 hours to get my oil changed this time.It has always only taken 1to2 hours before.
Adem T.
2 out of 5
8/12/2018
Online appointment system does not talk to the maintenance team in a timely fashion. Made a same day 1pm appointment and employee told me upon arrival that the system doesn’t work very well and they work significantly better with call in appointments. Recommend evaluating online appointment system process to include preventing same day appointments online so employees can use the system for scheduling maintenance correctly.
Michael S.
1 out of 5
8/12/2018
The guy that performed the service on my vehicle got oil on the driver's door armrest running board and all over my floor mats. Would have brought it back but was pressed for time
Tony V.
5 out of 5
8/11/2018
Great Service. Kept me updated thru the whole process
Tina W.
2 out of 5
8/11/2018
That is not my vehicle you keep emailing me for another vehicle that is not mine I will really appreciate if you take that vehicle off of my email and off of my phone number thank you
Shawn M.
5 out of 5
8/11/2018
Johnny was extremely helpful with everything. He made sure I was in and out quickly. He was very knowledgeable as well
Augustine T.
5 out of 5
8/10/2018
Thanks David for keeping me informed
Lee B.
4 out of 5
8/10/2018
Fantastic customer service!!! Just live over the bridge at Dexter and Appling and he was willing to have me picked up to come get my truck. Asset to the company!!
David B.
5 out of 5
8/10/2018
Johnny did an outstanding job of communicating with me. He made sure I knew what was going on with my truck and exactly when I would be getting it back. Always happy to have my vehicles serviced with Serra. You guys are rockstars!
Jessica L.
5 out of 5
8/10/2018
Johnny has always been fair and honest with us. I only oook for him when I come.
Michelle F.
1 out of 5
8/10/2018
No loaner. I saw a guy there to drop off his vehicle treated with VIP service and given a loaner to drive even though he was there for regular maintenance. I was there to have recall issues addressed due to Chevy's negligence, so I should have, at the very least, been provided a loaner. Not only did I not receive a loaner, but was told I couldn't get pickup service because it's not provided after 4pm. When I have to have my car serviced after being put in danger due to Chevy's manufacturing defects, I would expect to be treated better.
Pamela F.
5 out of 5
8/9/2018
Mr. Lane provided exceptional sevice and in a timely manner. Thank you.
Alva S.
5 out of 5
8/9/2018
Good service as always!
Kelli M.
5 out of 5
8/8/2018
I appreciate David and the level of service I get there at Serra. I could go anywhere but I choose to go there. Honesty and integrity go a long way!
Kevin C.
4 out of 5
8/8/2018
Johnny Chestnut believe in customer service. He knew how much my car meant to me. Like caring for a member of my family, he put my mind at ease and assured me the vehicle would be taken care of. I appreciate his efforts and keeping me informed of my vehicles status. We will be customers for sometime to come.
Genie M.
4 out of 5
8/8/2018
I just wish someone could figure out what is going on with my actual account on this truck. Everyone tells me something different as to paying for oil changes. This was a GM lease before I bought it and I purchased it in KY from a Chevrolet Dealership so it should have been certified. Half the time I come in I am told things are covered and the other half not so? Just very frustrating. Service is always great though.
Shetobia S.
3 out of 5
8/6/2018
My check oil light is still on though
William S.
5 out of 5
8/4/2018
Fast and friendly service.
Cathy J.
5 out of 5
8/4/2018
very efficient
Debbie S.
5 out of 5
8/4/2018
David was professional and friendly. He is an asset and should be commended for a job well done.

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