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Real Reviews From Verified Customers

Service Center Review Summary

5 star 716 reviews 61%
4 star 231 reviews 20%
3 star 40 reviews 3%
2 star 78 reviews 7%
1 star 101 reviews 9%
Review Us
Davis C.
5 out of 5
9/2/2018
So far so good. Hopefully this resolved my issues that I was having with the vehicle!
Timothy B.
4 out of 5
9/2/2018
My service at Serra Chevrolet was great as I waited.
Carey D.
4 out of 5
9/1/2018
Thanks John for opening the door to the waiting room, for I use crutches to get around, due to a recent surgery.
Richard G.
2 out of 5
9/1/2018
My first experience with you all was not good. My car was suppose to have had an oil change and tire rotation. The tires were not rotated which makes me question you alls integrity. I waited 2 hours on the first day and had to bring the car back up there the next day for another hour because it was not done. I'm starting to wonder if the oil change was even done. Very disappointed. I feel safer taking my business elsewhere.
Wilma M.
5 out of 5
9/1/2018
none
Kenneth K.
2 out of 5
9/1/2018
My appoint was on a Monday and they didn't start working on it until Thursday. I did tell them that I was on vacation and shouldn't need it but if this is normal I might have to find another dealer for service. It was warranty work too I think work that is on a 2 month d car should be handled a little quicker
Angela G.
5 out of 5
9/1/2018
Customer service was top notch!
James W.
5 out of 5
9/1/2018
Thanks
Garry C.
5 out of 5
9/1/2018
David lane is very professional -does a great job!
Greg R.
5 out of 5
9/1/2018
Dave did a great job keeping me updated on my vehicle’s status. Excellent customer service!!
Clint A.
5 out of 5
9/1/2018
John was great to work with.
Gerald F.
2 out of 5
9/1/2018
No problem with David Lane. New tire mounted/balanced etc. But tire pressure sensors not reset/releaned so when pressures checked from dash board menu sequence out of order and right rear tire still reads previous low pressure. If a simple tire reset/relean procedure is not done why should I return to have any major complex repair done by your service techs. FYI: 5 vehicles previously purchased at Serra and serviced by Serra until factory warranty expired. Independent owned/operated garage service techs give much better complete repairs and attention to repair details. Email address;
Glynnis B.
5 out of 5
8/31/2018
Was in and out in a short time. Mr Tant was very courteous and helpful.
Keith T.
5 out of 5
8/31/2018
Very professional and helpful
Summer W.
4 out of 5
8/31/2018
Yes but I'm concerned how long it will take for my car to be repaired.
James D.
5 out of 5
8/31/2018
Service was timely, I was kept informed and he took good care of us
Todd S.
2 out of 5
8/31/2018
I had to pay 459 dollars for a tune up to get a 49000 dollar car with 26000 miles back on the road.
John K.
4 out of 5
8/30/2018
We worked well together
James E.
4 out of 5
8/30/2018
Johnny again went above and beyond. He wouldn’t stop til he found out what happened after the spark plug change. he made sure my wife was not set back by the troubleshooting and called me immediately when they found the problem. He even called me on his way home from work to make sure my wife was completely satisfied. Thanks again! Great work!!
Castanita A.
3 out of 5
8/29/2018
Had to wait an hour and a half for a simple oil change.

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