Serra Chevrolet Bartlett Auto Repair Service

very Professional and kind

Repair could not be completed without spending several thousand dollars until the right part was found to start the car, something I just could simply Not afford to do. Code reader could not detect the issue & service dept would not allow us to try a part before purchasing. The service advisor was a great guy & very nice.

I received excellent service and I was pleased that the representative, David Lane, remembered me from previous visits.

Excellent

Johnny was very informative and patient. I appreciate his honesty and integrity.

Very helpful and accommodating folks. I pass several Chevy dealers to come here because they do customer service right!

David did an excellent job of taking care me on my visit to Serra Chevrolet to check out my truck when the check engine light came on. They found several issues with the truck which I also had repaired. David had the shuttle guys take me home and pick me up so I didn't have to wait in the waiting room for the repairs to be done. Overall I was very pleased with my visit. Linda Doyle

Very satisfied with your prompt and friendly quality service

David was very helpful. Got me in & out fast. Also found recall on truck & had it fixed.

The entire experience was appalling to say it politely. I was lies to at least 5 times directly to my face while the man looked me directly in the eyes. After I was able to literally prove his lies it was fascinating how Johnny’s demeanor changed. At the end of this debacle I am left with the most disgusted feeling I have experienced in a professional setting. I hope you are all satisfied with the $680 I just spent there because that will absolutely be the last money I will willing give this company of corrupt thieves. It’s really a shame, I trusted Chevy, and I trusted the service department, but that has been obliterated. I’m sure you all will think nothing of this complaint, maybe even laugh it off as a dark parity, I honestly wouldn’t expect any more from you. But know I am deadly serious with my new found distrust and distain for Serra. I will also be contact the corporate office, the BBB, as well as other organizations to make sure my complaint is well heard. Even if this effort is fruitless, atleast I’ll feel as if my voice has been heard through the noice and manipulation of fact that your organization seems to embrace as part of its daily culture.

David was great, took care of me as promised.

Johnny did a fantastic job of helping us, keeping us informed at all times, and just taking complete care of our truck repair. Great customer service!!

David was very helpful as he always is.

Very nice and easy to work with. Quick service.

Johnny did a fantastic job on our repair. His attention to detail and desire to keep us up to date every step of the way was outstanding. People like Johnny who are willing to go over and above with the customer in mind are the reasons we come back to your dealership.

Not much business, but have always been happy with little service I’ve had at Serra

As far as them changing the oil that was fine as far as I'm serving the car itself that was fine but when I told them that they didn't reset my car for the oil change it seems like they didn't have experience with my car before although my car has been there over and over again I don't expect them to know every single car and how to reset it but as a regular customer I do expect them to know my car at least since I've been there over and over again for the last few years

Johnny has helped me before and has always been upfront about what needs to be done and when. In a word, I trust Johnny.

John, was very helpful and professional. Great experience.

Great service.. Great service advisor.. Great atmosphere... Fair price.. Y'all Rocks!!