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Real Reviews From Verified Customers

Service Center Review Summary

5 star 343 reviews 68%
4 star 68 reviews 14%
3 star 25 reviews 5%
2 star 21 reviews 4%
1 star 46 reviews 9%
Review Us
Edward F.
5 out of 5
12/9/2017
Rob does a good job of explaining services required and direct responses to questions in a straightforward manner. Tells it like it is, no surprises. Good follow up and keeps me informed of status
Cecilia C.
3 out of 5
12/7/2017
You guys sent an unbelievable number of texts in just a few days.
Eric S.
5 out of 5
12/6/2017
Yaritza makes the entire experience painless. I never have to worry about what is being done or if I really need a service. Excellent work!
Lucy K.
5 out of 5
12/6/2017
Good service!
Barbara L.
5 out of 5
12/6/2017
Excellent, friendly, knowledgeable, professional Service - as always!
Guy S.
2 out of 5
12/5/2017
Was told to drop off car very early in the morning told it would be ready in the early afternoon and and did not get it back until 7:00 pm very very disappointed
Alan G.
1 out of 5
12/4/2017
When I was there I inquired about incorporating the spare tire into the rotation of the tires. They did not on this first rotation the of tires. In my opinion it would make more sense to add the spare in the first rotation ,so there is even wear and tear. If you wait for the next rotation then there will be more wear on the tires while the spare will still be on the new tread. Thank you for listening.
Linda H.
3 out of 5
12/3/2017
I'm just worried because last winter my brakes did just what was said according to the recall but Mark said it was my ABS system so I trust that is what was Thank you Linda H
Paul K.
1 out of 5
12/3/2017
Never a pleasant experience at Crowley. Told today that I need to do a $300 4x4 service that’s supposed to be done every 30,000 miles (due to the fluids being pretty close to black). I’ve only had the car for 4 months and put on 5,000 miles. Shouldn’t this have been done before I purchased the car at 36,000 miles? Sounds like this should have been done as part of the servicing prior to delivery to me. (Also, I never worked with a Yaritza, so I’m not sure why that name is on this survey)
James K.
4 out of 5
12/2/2017
All experience was totally satisfactory.
John L.
5 out of 5
12/2/2017
Thank you for being very professional.
William K.
3 out of 5
12/1/2017
Needed tires but only had 1 choice, take it or not. I chose not to.
Michael D.
4 out of 5
12/1/2017
Mark was excellent as usual. Service rep was also very helpful. While the problem was not resolved I left feeling that nothing was horribly wrong and the truck was safe. I was encour5aged to bring it back when the problem i was hearing became less intermittent and more pronounced. -Mike D
Tanya W.
1 out of 5
12/1/2017
Had to see 3 different people to have one simple warranty fix done. Very disorganized!! Waited 25 minutes seeing 3 different people to have a 5 minute repair done.
Ann N.
5 out of 5
12/1/2017
Mark is the best!!! So helpful and considerate.87
Lisa V.
5 out of 5
11/30/2017
Mark Antoinetti is always great to work with!
John M.
5 out of 5
11/30/2017
Great job. Thanks!!
Michael G.
5 out of 5
11/30/2017
First service with Cooley and very happy with the total experience Thank you
Jon O.
1 out of 5
11/29/2017
The repair was great and I am satisfied with the work done. However, someone who drove my vehicle MUST have seen the tire pressure light on the dash lit up between the time my car was worked on and the time I came in to pay for the repair. For $1700 I think someone could have made sure the tires were inflated properly before I drove away. All 4 tires were between 20 and 25 lbs of pressure. Good repair but not 100 percent.
Damian H.
5 out of 5
11/29/2017
Great quick and easy

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