I brought my daughters Kia Soul today for a recall fix. Our appointment was for 1030 this morning and what was supposed to take just about an hour and a half to complete turned into a 5 1/2 hour ordeal. Needless to say I am pissed. So much for transparency in your clear, honest, and helpful communication!
I should’ve clarified that I didn’t want my tires rotated, but I kinda figured you guys would notice that I’m not due for one since I only have 5,500ish miles on the car and I don’t have the OEM tires on there.
I drove in for an oil change and it turned out to be time for several maintainces. They said it would be about three hours. I asked if we could just do the oil and I’d come back for the other things. I told him I wasn’t feeling well; a cough, cold and uvulitist (infected throat). They got everything done in just under two hours. I appreciated their effort to rush me through. Thank you.
Cassandra is wonderful she explained everything to me. Answered my questions that I had
Casandra was able to get my car in for service without and appointment and provided timely virtuoso service.
The people at the service center were great. The issue is that I wasn’t provided a loaner car for the RECALL work being done. You have provided me one previously, but this time I was told I had to rent a car. It cost me $45 dollars. If I had been in there to have non-recall or warranty work done, I would understand having to pay for a rental, but this was not the case. I’m expecting you to cover the rental charge.
James was very pleasant to work with.
Thank you very much for your prompt service.????
Very much satisfied on your services.. my car is so clean and staff is approachable.....thank you very much...
Service delivered as promised
Very polite, efficient and informative. Handled the service visit very professionally.
My experience with James was excellent! Thank you!
Thank you for the care you put into the maintenance of my Kia Sorento.
I'm 100% satisfied. Thank you!!!
The paperwork said a complementary handwash and vaccuum was done but that is not the case what so ever which makes me wonder if everything else was in fact completed or even attempted.
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