Your survey said this was about James Marquez. He has been nothing but professional. Please note that. He's tried to make it right so please don't assume my dissatisfaction is with him. Its been a series of events.
Very satisfied overall performance of Vancouver Kia
Cassie's great I was waiting for her as she finished a phone call and the phone call I could tell was a difficult one and she maintained a smile and she retained composure and answered all the questions the person had and politely said okay call me back if you have more trouble and at the call and looked at me I could tell she was exasperated but remained her composure and handled my business cheerfully with a smile and continued on has a great deal of professionalism
Dakota was easy to communicate with, very personable and eager to help. Job well done, Dakota!
I think as many times as I have been there and James has been somebody that I have worked with at least his face is really familiar to me and I've always had excellent service from him.
Cassandra is very knowledge and accommodating with all the issues that presented themselves. She has excellent customer service skills and was a pleasure to work with. She’s a “keeper” and deserves a raise for sure!
Excellent customer service! As a new customer to your dealership, we will be back for sure!
Thanku!!!
James is always courteous, friendly and welcoming
We love the service dealership and their quick service!
James and his team gave excellent customer service.
I love my KIA. Have always been happy with the service dept.
James, is a excellent service writer. He was a d is,very personable and knowledgeable. He represents Hannah motors, excrement well. He is a very good man. A keeper for your company. Thank you, James.
James didn’t excellent job
Cassy took good care of addressing our Sorrento problems and working with our mechanic to resolve our concerns. We will return to have the problematic door latch system replaced, in addition to brakes and other work.
**** Hanna Kia is the only dealer who works on my vehicle. Thank you!
CINDY H
Well organized, great communication. That really made the service experience better.
From what I can tell you did a great job of putting the turbo stickers on my soul
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