Not only did you take care of a recall I was aware of, you took care of one I wasn't aware of. Thank you
Friendly, explained what's to be done. Arranged to pick me up when the work was finished. Washed and vacummed mama's car and you know if mama's not happy nobody's happy.
Steve Fisher
Cassandra provided excellent customer service! She was very friendly & helpful! I appreciate her following up with me & keeping me updated on the status of my car!
Yes. I was happy with my service. Very friendly people. I like that they listen to what I had to say, and there was no pressure from them at all. ????
He is always professional and helpful. Excellent customer service
Always a pleasure! I love bringing my Kia into you guys!
The service provided was exceptional. Casandra’s costumer Service was excellent.
Cassandra explained in fetal everything that was done for service and what to look for carbon build up. I appreciated her communicating the stage of service and pick up via text.
Always great service at kia!
Everyone was very helpful and made sure they got answers for my questions
Although the car wash is "free', I'm very disappointed in the results!
When I booked my apt for an oil change, I though I was being scheduled for a wait appointment. To be fair, I didn't clarify, but I did ask how long the appointment would take and was told 45 to an hour.
Upon arrival it was made clear to me that I would be leaving my car. I asked how long it would take, a couple hours. I came back 4 hours later and they hadn't even started on my car yet. I asked how long of a wait and I was told 35 minutes. An hour later I finally had my car keys back.
I would encourage better communication in the future when scheduling appointments and more arcuate time eatimates.
Probably will not be back. Waste of my time when I have young kids with me.
My car was nice and clean and ran like a top!
My car looks like a million bucks! Thanks team!
It is nice of you to offer FREE car wash and vacuum... however, both the free car wash and the vacuum are about worth what I pay for them. Thank you anyway... they are better than nothing.
Kasssy is always great to work with, she is informative. I have always received great service from everyone at KIA. Good training & communication goes a long way with customer service. 5 stars Kia
Woman on phone apparently didn't know how to read schedule to tell me when my family member checked out, abruptly connected ed.me to shop supervisor.
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