My vehicle was not washed nor vacuumed. This option was not even offered to me. I figured i am going to pay 200+ dollars on a service that should at least be offered to me.
When I called to make my appointment I told the woman I spoke too!!! That I would be wait in the waiting room for my car. She put down on the schedule that I was dropping it off, so that just caused my waiting time to be longer. I was not happy!!! Then James the service manager did help get my car put through quicker than a drop off. ????
Not much to say
Just a extre check before someone leaves
I got almo home and engine light was on
Kept me updated throughout the process, great to work with
She was incredibly patient with me and my concerns. She's very thoughtful and I'm glad for her assistance thru the process.
Pretty easy. Particularly since I was a day early for my appointment, they were able to accommodate me and get the car serviced. Kept in touch by phone and messaging me with updates.
Dakota was great about keeping me updated on the progress of my vehicle. Very polite and friendly :)
Overall, I was very satisfied with the service. They got me in and out faster than I was initially told, so that made me happy. The only thing I was disappointed about is that I asked to have the car washed. It was even noted on the paperwork, but did not happen. It’s hard for me to get there during the week so this was a good time to have it done and it didn’t get done. That is my only complaint.
When I scheduled my vehicle for a factory recall last week they didn't check to see if they had the the parts in stock unfortunate I have to reschedule another appointment
Excellent customer service. Kept me updated on my vehicle.
She was very helpful and professional
Didn’t feel like what we were sold is what we received. . Paid extra for coverage that apparently covers not too much.
Waited five hours for vehicle service to be completed when I was told it would only be an hour and a half.
I got my car in right away and was taken care of promptly. I spoke to two people and they offered excellent customer service. I was notified of the progress in my vehicle and if there anything else needed. I didn’t feel pressured to buy the filter but told about it. I was notified that my vehicle was ready sooner than I expected and when I arrived my car was retrieved quickly and I was on my way! Great experience
Thank you for making my car all sparkly gorgeous after your inside/outside detailing!
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