James Marquez was so nice and answered all my concerns, I will continue to go to **** Hannah when they have employees with outstanding costumer service.
VICKI G
I was completely satisfied and will continue to go to **** Hannah Kia
Kassy is always a pleasure to work with. She deserves a raise!!!
I always feel like I am being put down and you want to make me do more than I asked. Also do not appreciate being told I get a discount then I have to fight for it.
I felt extremely confident with the work that was done on my vehicle and I do not feel that I overpaid for anything. Dakota was efficient in keeping me posted with my vehicle and called to explain what needed to be done. Very satisfied!
I am so glad that James checked that I had an extended warranty and my phone buttons were covered under it
Dakota did a great job which made for a pleasant experience.
The invoice said my car was washed and vacuumed, it was not.
She is great to work with and very knowledgeable
My oil was changed very quickly and I was given many pointers for keeping my car running well with my new extended daily commute
Kept me up to date on everything I wanted done even though the service department was swamped that day.
You’re doing a great job, Cassandra. Tell your boss we recommend a raise./janelle & joyce
James is informative and a great orchestrator. Very friendly and approachable.
Service was excessively slow, Dakota Brachman made obviously annoyed comments like “this isn’t jiffy lube” when I enquired. 3 hours after arriving to my scheduled appointment I was informed I would need a new tire and it would take at least a couple more hours to get it on my vehicle. Why was this not looked into at the beginning of service? It seems likely that an overall assessment should be done first, especially since it is something I pointed their attention to. I will never offer my patronage to this service shop again.
The Kia rewards program is a scam. At 6 months I'm supposed to have an oil change, tire rotation, and some fuel additive for $119? Essentially it's an oil change for $119 because everything else should be free for buying a new car. The next service is to change the cabin air filter? Really? Those should last 3 years easy. It should be based on mileage and not time.
Very satisfied! Dylan was wonderful, we had great conversation will I wanted
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