Dick Hannah Kia Auto Repair Service Center

James always provides me with great service.

We appreciate the quick turn around time on getting our car repaired. Dakota was great to work with !! Thank you

Courteous

Dakota was very very nice ????, explained everything to me about what was needed. And he was always wanting to go out of he’s way to help me with anything. Even my phone. Thanks a million Dakota, I appreciate it a lot ????. More than satisfied.

It took them three hours to complete my service which was oil change only !! I already had an appointment at three but they finished at 6!!! Other than that I trust your service

Very nice and remembered me from that morning.

Will do

Everything was great!

James is very friendly, helpful, willing to answer any and all of my questions.

Cassie is always very pleasant and helpful. She is kind and professional and truly believes in nice! Thank you for hiring such high quality staff. People like Cassie are the reason customers like me come back.

I was satisfied with the results and the staff but not completely satisfied with the whole experience as I didn’t anticipate it would be a 4 hr endeavor.

I would love to work with Dakota again!

Thank you for your help

Awesome service, will never trust my vehicle to anyone else!

I dropped my car off around 11am for my 11:20am appointment with James. I was told it would take 1-2 hours to get my estimate. After 3 hours later I called and asked for James to see where my car was in the process ... I was told he wasn't at his desk and that he would call me back. Within a few minutes i received a text message with my estimate. I called customer service to ask when it would be completed. They said they would have James call me back. A few minutes later a young lady called and informed me that the part wouldnt arrive until Tues/Wed. The lady offered me to either leave my car or come get it. I decided to go in and get my car and set-up appointment for nexr week. On my way in i received a phone from Kia informing me that James told Kia i wanted to upgrade my car. I never said that so i was puzzled why i received that call. When I arrived James wasn't at his desk ... i think he was helping with an oil change so a young man helped me (Allen or Dakota). So to answer your question about James ... no he wasnt helpful at all. He only checked me in. I will not request him in the future and don't want a call back from him.

James was very helpful and went over and above to be helpful and answer all my questions. Thank you for providing a great experience.

I just thought I’d be notified sooner as to how things were going.

Great service

Cassie kept me updated and was willing to assist me with other avenues of travel while my car was being serviced. She was very accessible.

Always great service with **** hannah kia!