Very upset about the warrant coverage.
Service by Kelsey was good but I noticed a chip in the new windshield
I clearly spoke with Scott and apparently I have to wait until Tuesday to talk with him. I only authorized 100 which is my deductible. I don’t want to have to fight and argue with a service
I took my car in to get an alignment done but it is still pulling to the right more than it should be.
Very friendly and professional, the vehicle inspection was thorough which was helpful before our long road trip. Although I am a mechanic there r just somethings I don’t have equipment for or am no longer able to perform due to health issues. I feel 100% confident having my Magnum repaired by this shop again.
was told repairs to take 1 to 2 days at most got my truck back 8 days later. Lack of communication, with everything that has happened after purchase I don't think I'll ever be back accept for recalls or warranty work.
Why does your **** Hannah "rewards" program state that a rental car will be provided for preventative maintenance when CLEARLY that is never going to happen? I was told last time I had an oil change, that no cars were available and that they could get me a Lyft... ok fine...whatever...needed to get to work. This time, I was told rental cars are not available for "just an oil change" and neither are Lyft rides? But she would go ahead and get me a Lyft ride anyway? Well gee thanks....considering I had 20 minutes to get to work and knew you guys wouldn't have a car for me to drive so assumed I'd be getting a Lyft ride since no one bothered to tell me last time these aren't available for "just an oil change"....You guys might want to consider updating your "rewards" program...JUST SAYING!
Kelsey always insurers prompt service and clearly conveys where the vehicle is at during repair procedures and when completed.
No communication, not being heard, and no urgency to meet me the customers needs!
Thank you Shawn!! You are the best
Scott was awesome and so was Wayne the Tech who worked on my truck.
Knowledgeable and a great willingness to help. Made me feel right at home.
Best yet!
Sean and Blake were very professional and helpful with the service they provided today! Thank you
Kelsi was amazing!! She was helpful and kind and my car was done in a timely manner.
Very nice very professional staff
Jeff has been a pleasure to work with. Friendly, Courteous, and always Smiling.
Thank you Jeff!
I was charged an additional $60 for dog hair when I was never called about that additional charge. Secondly I took before photos and there was minimal dog hair and the small amount there was in the Jeep was located on the back side of the back seat. Such a small area for $60. Very disappointed.
Teila is good to work with....super service from start to finish.
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