After the initial diagnosis that the radio was bad I was told the replacement radio would be in in a week. Over four months later, after I complained to my sales rep, a gal (not Kelsey) called to say the radio was in and ready to be installed. I told them I would need a rental, a loaner, or an Uber so I could get to work. I was told yes that’s fine and would be arranged. I scheduled the apt for 730am and have to start work at 8am. I show up and get everything checked in and Kelsey says she got my request for the rental and “definitely denied the request” because the repair will only take an hour. No ride share available. No warning, no phone call ahead explaining this, nothing. So I got to call my boss and tell him I was going to be over an hour and a half late today because I was lied to when setting up this appointment (I was told YES there’d be a vehicle ready for me). The repair took roughly an hour, I got the radio replaced, and then I was on my way. An hour and a half late to work, over four months after the original diagnosis and told it’d be done a week later. I’m not happy about the customer service that I received for this repair.
I am very satisfied with the service done to my 3500 Dodge Ram 2018.
Over priced for oil change. Rip off big time charging 95 bucks. All other stuff good.
I lost hope in getting good service after the previous two experiences. But, Teila renew my hope that their is someone there that cares.
She was wonderful and very friendly as always!
Kelsey and the mechanic did a great job
Thank you for your fast friendly services today!
I'm visiting here from Northern California and had a fuel filter change light come on. I was able to schedule an adapter service and the matter was quite efficiently resolved.
Very nice job and very happy with the wash job !
Shawn was very friendly and helpful, excellent service!
I had my vehicle towed to the dealership to get a new key made and programmed. The service department wasn’t even able to find my vehicle for three hours, even though the tow truck driver was told by the lot attendant where to put it. It seemed like they really didn’t care to find it, there was no sense of urgency. The next day, I had to call three different times just to see if it was done, and again was given the run around about knowing details of my claim. When it finally came time to pick up my vehicle, I was asked to pay a significant amount more than I was quoted on the phone from the parts department and the excuse was that “We haven’t charge that less in a while.” Maybe the parts department and service department can get on the same page. Overall, I would not recommend this service department to anybody as they are very slow and do not seem to know what’s going on. I will definitely not be buying my next Ram from any **** Hanna owned dealership.
Jeff was great. Going to try his suggestions to get rid of vibration/rattle noises. If it doesn’t work, I will bring the vehicle back. ????. Parts department was awesome as well!
Jennifer was very nice And very helpful to get my situation resolved 10 weeks can we get
Had a great experience. Jennifer was great. Will be coming back again if i need service for my Jeep. Thank you
Extremely courteous and very professional
Will do...Kelsey did a great job as always.
Teila did a great job helping with the process to get my vehicle serviced.
I will definitely continue to have my vehicle serviced here because of this experience. Thank you and thank you for Teila’s professionalism. She is a true asset to your team.
-Jeremy
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