Scott was awesome. Professional and great communication.
However, we are waiting for the warranty repair on the backup camera.
When this is completed, we will have been very well taken care of.
Gary was helpful, went above and beyond with the questions I asked
Jeff and Kelsey both helped me and both were very professional as usual and great to work with I appreciate you having outstanding people like this!
Greatful to be in/out in short time to avoid heavy travel traffic later in the day. Appreciate added effort to make that happen.
Jeff was amazing. Very helpful and on it!! He’s my go to guy
Pricing is too high for someone on SS. Recalled ignition switch replacement was fine.
Kelsey was exceptional in her communications however there was a lack of training exhibited in both front and back office services as department failed to secure and preserve evidence of fuel contamination needed to defend dealership’s no-warranty claim or allow customer to pursue reimbursement against fuel station or their insurance company or extended warranty provider. A $10,000 mistake. Given the Eco-diesels reputation and bulletins related to the more than average failure rate of the hp fuel pumps (my second eco/diesel hp pump failure in 6 weeks) the staff training should be much better to reduce dealership’s exposure.
Thanks for a job well done
I have been unhappy with our service! Our vehicle is not fixed and we e had to pay for a rental car! I am not happy at all! I will be complaining to a manager tomorrow!
Professional and very efficient service
Had a good experience with my service today. I hope to make Hannah dealership my regular service center.
It's not completely fixed yet but we are in the process of getting that taken care of. Both Kelsey and Cindy the manager have been great and working on getting the problem fixed.
everything got done in a nice timely way
Excellent service writing by Darren. Quick communication. Addressed all warranty issues. Arranged transportation when additional diagnostics and parts were needed.
Thanks everything went great!! Fast and courteous!!
Kelsey was terrific! The service was much faster than I expected.
It would have been nice if the car had been washed and vacuumed out as part of the service. I have had it performed in the past but I’ve had to ask for it, it would be great if I didn’t need to ask.
Dariin went the extra mile to solve my problems
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