Dick Hannah Volkswagen Portland Auto Repair Service

Lesli was excellent. Had a very positive experience.

I just wanted to say THANK You to Dayton Wong for taking me seriously and listening to All of my concerns regarding my VW Jetta GLI! He is the FIRST agent I have felt comfortable with, assisted me with such a wonderful level of care! My issues have finally been resolved! (Once the new system is Installed!). He also contacted me in a timely manner when additional information/video was needed! Thanks again **** Hannah! You have an amazing employee, he’s a keeper! Thanks again!

Daniel was a awesome guy,very professional. It was the first dealership experience that felt like it was worth my time.

Carl was very helpful, knowledgeable, and friendly. He answered all of my questions

prompt professional concise.a brief adjustment to the cd player was all that was needed but it was resolved by service team without any frustration.thanks

Thanks for all the help again you guys always providing excellent job.

Very professional and fast. Thanks a lot.

My car tire didn’t give me warranty claims.

Good job

He told me he would call about the tires for life and that has not happened

Ok

Dayton was very kind, courteous, and made sure my service appointment ran smoothly and that I had a positive experience.

Noah never disappoints me. He provides excellent customer service. High quality customer service. Thank you to everyone who worked on my car as well. Best regards, G.Z.

Dan was very friendly and helpful.

Daniel was exceptionally customer service oriented and kept me very well informed.

Dayton was great! Very helpful.

My tire pressure wasn’t checked and I received a “low pressure” alarm 3 days after coming in for my 10k service

Thank you you made it easy

whoever put the light bulbs for the license plate in didn't do it properly and stripped the screws on the covers. Evidently didn't check to see that they worked. I should have checked myself but had been waiting an hour and a half and my husband is diabetic and we hadn't eaten lunch yet. Got home (150 miles) to find that the lights were NOT working and screws were stripped. One screw wasn't even the correct screw and is stuck in the hole and you can't get it out. I took the bulbs out and turned them 180 degrees, put them back in and they work. Thank goodness I didn't get pulled over for non working lights. Since the screws are stripped each cover has one good screw holding them on. I paid to have these installed correctly and if I had known they wouldn't be I would have saved the money and done it myself. We will not be returning to this dealership and should be refunded. It should not take over a hour and a half and the work not be done properly.

Nice guy.