Are you kidding? I just came there beause this time I could not the right tool to fix the problem myself. So I take the car in, to change the thermostat and leave with a P0011 code for camshaft position code that I never had and can be triggered by an unplugged connector. I asked Chad (the manager) how that happened and he was just shrugging his houlders and did not say anything. At least he learned that lesson, do not incriminate himself more. This is the second time when your team of so called qualified technicians screw up this car. About 8 years ago your team did a recall for steering and installed on my car a wirring to short that ripped apart a day latter while traveling on vacation, that the Stockton VW dealer fixed.
And you are asking if I am satisfied? I need to sue your dealership for incompetence.
Noah is the best!! Always professional, with a smile and keeps me updated on services needed when I bring my car in for servicing. I rate Noah at a 10.
Chad is always honest and straightforward with the needed service and repairs for my vehicle. I will always use **** Hannah and buy my next car there.
AAAAA++++++
Dayton did an excellent job assisting me with all my needs and questions about my car.
He was Awesome!! Very professional and personal!!
After spending as much money as I did in such a short period of time for car maintenance, a free car wash/interior cleaning would be a good gesture. It **** spending about $1000 on your car’s maintenance and you guys can’t even clean it up before delivery. The fact that you deliver cars the way you do is a testement to your brand. Not even a simple wipe down or a vacuuming... not classy at all. A free car wash worth $35 seems like a reasonable accommodation after spending that much on maintenance. Like hey, let me like my car upon delivery more so I am more willing to come back. The cute service advisor girl isn’t enough to make me want to come back.
Noah is super professional and customer oriented. I greatly appreciate the quality of his services. I know that I can trust **** Hannah with my car maintenance. If only you could restore your car wash service... Up until now I had not given a second thought to the fact that I am keeping your brand name in my license plate...
Thank you.
Graciela Z
Service took 2 hours that should have been 1 hour.
Chad was friendly and efficient. I appreciated his
accurate wait time for the service and my vehicle
was finished even sooner.
Dayton Wong is a very nice man! His service is excellent!
I was satisfied with the "last" visit.
Dayton was A+ great. He Provided me with clear and precise information on how the process Emission Program worked and what expect next after I left the dealership.
He also went out his way and provided me with a courtesy shuttle when I dropped my car off.
He's GREAT!!!!
Always professional and friendly
Noah was fantastic. He did a great job of servicing my vehicle. He was really understanding as we dealt with an issue of a scheduling mix-up on the website. Noah was really great!
I paid $480 and my car was not washed. I understand everyone hustled to have my car serviced by COB Saturday and am grateful for that. However, I was quoted a price of $460 and don’t appreciate being charged $20 more.
Looking forward to the survey :-)
My car was there for almost a week and my recall was never taken care of nor was my check engine light diagnosed
Everything went well!
Service advisor was very attentive and let me know what was going on
The only thing was sticker on front window
Was not changed so I have to calculate myself
When to return for service, lol not a big deal
Chad is the best! I love taking my car to **** Hannah and working with him. He is always friendly, gives me the best deal that he can and is honest. He communicates about the progress and does his best to meet my needs.
Thanks, Chad!!!
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