Great job from Dayton as always.
She was awesome! Super sweet and personable, I couldn’t have had a better experience with her!
Dayton was very professional and straightforward. This was the quickest and easiest oil change I've ever experienced.
Dayton's service was excellent!
Spent $175 on week long rental with enterprise waiting for a part to arrive.:(
Chad fit my car in first thing on a Monday morning and had the warranty repair done the very same day.
My service advisor was great. I wished the tires would have been replaced but I understand **** Hannah's policy better now.
The service performed was superb. Heather was kind and professional.
For a $219, 30k mile Service, Not providing vacuuming or a basic carwash was both surprising and disappointing.
They did a great job and my car was in and out jib a timely fashion!
Chad went the extra mile with customer service! Great guy and got me in and out!
I am always kept informed on the services my Hyundai may need in addition to the regular maintenance items I bring it in for, helping me keep my Hyundai in excellent condition. Thank you Chad, you have always gone above and beyond!
Wonderful customer service as always.
Took a bit longer than expected, for an oil change. Otherwise okay.
It was comfortable to be handled with such understanding from my service advisor, I will continue to ask for her.
Heather Ogden was excellent in helping me get my car serviced.
I brought my vehicle to **** Hannah with a catastrophic engine failure on a MY 2010 vehicle with only 53,000 miles. From doing my own research I learned that this was very likely due to a failed timing chain tensioner, a problem that VW is well aware of, and is well documented in a TSB. Rather than **** Hannah working with me, they were immediately defensive, claiming that this catastrophic failure was likely due to being a quart low on oil. After debating back and forth with the assigned service manager, I made the decision to pull my vehicle from **** Hannah and take my business elsewhere. It wasn’t until this point that **** Hannah decided to attempt to work with me. I then was contacted by the service manager’s manager, who attempted to work with me on my claim to *potentially* get some reimbursement from VWoA. I explained that while I was appreciative of his assistance, I believe I should have received that customer service from the beginning, rather than receiving it only after I decide to have my vehicle towed elsewhere for repair. I then paid 412.00 that had been approved to date for diagnostics (I hadn’t even gotten to a repair estimate for that amount of money) and had my vehicle towed to an reputable independent shop that understands customer service. Because of this experience I will never give any business to the **** Hannah brand, and I will actively advise others to do the same.
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