I have had problems with my truck for the past 2 months. I had it evaluated initially at a local Ford dealer who could not find the problem. I called don bohn service at the request of region Ford manager since I purchased my truck at this dealer. I was happy with the quickness for which my truck was diagnosed and repaired. However, I called in advance and scheduled an appointment to have my truck evaluated. When I arrived, I was made to feel like my previous attempts to call and schedule appointment was redundant. I was made to feel like my truck was an imposition. I bought my truck from this dealer and felt like I should have gotten a service loaner especially since I had driven so far to get there. I had to rent a car for the 5 days that my truck was being repaired, and although I had the rental fee covered daily, I still had to pay for the daily insurance. (This was optional, but because of the distance and my unfamiliarity with traffic in the New Orleans area, I purchased the insurance.) I chose this dealer due to the selection that was available in the type of truck I wanted, but I do not feel I was valued as a customer and hope no one else has this experience.
Service is never completed .
Oscar was very courteous and explained all the cost of the work to be done. He kept us informed.
Very easy to work with, knowable
Top quality work, in a timely fashion, by courteous people
Terry,
I really appreciate the way you were able to fix my tire issue.
All was handled very professionally.
Hes a great service advisor.
Thank you for your on time service of my 2012 Mustang.
Wanted to get rebate on new tires it did ask service adviser twice I was told mail it in when I went to do that after I paid it said had to pay with Ford credit card I'm very upset I call a few times to c what I can do now but like always someone will call u back and still no response
As with every other time I brought my car over to get service I was completely satisfied
Very helpful, knowledgeable, & polite.
Terrace Raffetty did a wonderful job!
I was greeted with a smile and my truck was serviced in a timely manner. I'm completely satisfied.
Hollie did a great job! Thanks!
Was a great experience for me to know that I can feel comfortable trusting the service department will handle my vehicle with professionalism
Mr. Smiley is so Gunn and took care of my SUV. I will only deal with him in the future
He kept me caught up and stayed in contact with me while my SUV was being serviced.
He kept me up to date. Good job.
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