Key Auto Mall Auto Repair Service Center

Very fast friendly and efficient service. Highly recommend your service department.

We appreciated the efficient and professional service, and would not hesitate to recommend Key to friends and family members. Thank you.

I took my jeep in back in February of 2018 due to a service shifter light coming on. I was told a part needed to be ordered and once the part was in I would be called. I never received a call. I ended up calling in May and found out that the part was there. I was told whomever was handling my car no longer worked there so it must have gotten lost in the shuffle. I made an appointment to have the car serviced. I wad told it would take a few hours and I would get a call when it was done. I dropped the car off at 9am and by 3 still hadnt received a call. I called to check on the status and was told my car was done and that I had been called earlier. I asked what number was called and it turns out the number listed was not mine. A shuttle was sent to get me so I could get my car. I was never told that the part wasnt fixed that day. I got a call the following week saying I needed to bring my jeep back in because the correct part was in. I made an appointment and also asked for an oil change to be done at the same time. I paid 63 dollars for 3,000 mile oil change which seems high considering I just received a coupon for an oil change and tire rotation for 39.95 from you.

Marcy was very helpful a great asset to Key

She is super nice and got things taken care of fast.

It should not take two hours for an oil change and it would have been nice for your tech to have cleaned the windshield as in the past.

Bev went out of her way to help me and was very understanding and patient when I had to reschedule due to work

Other then order on back order and have go back. It was fine

Great customer service

Totally disappointed in the service department! How do you forget to replace the engine cover! Then there was a total lack of concern for the inconvenience that I had to drive almost 10 miles one direction to return to Key!!! Then I stood around for almost 30 minuets before someone said the work was complete 15 minuets ago!! Bad bad customer service!!! I might be going somewhere else next time.

Bev is awesome!

Awesome Service Tom!!

Mike was great. Very polite.

Mike was great- Fast service and very helpful!

Key Auto is the best. Love Randy and his team are the best in the Quad Cities.

Very courteous service people. Thanks

Marcy was very pleasant to work with.

Beverly done a great job getting my oil change done and answered all of my questions.

If a car has an oil change, wouldn’t it be expected that the “oil change required “ mssg wouldn’t appear every time the car was started? If a guy buys a service plan, why is he always billed for the provided service and then has to hassle with it...every time!

Bet worked me in and was very friendly.