I am satisfied with my experience but I asked for tcm/pcm/ecm updates and I am not sure if they were actually done because I usually get a paper telling what updates were done but that wasn’t given. So, not sure if it has been done or not. Other than that I am satisfied
Service was great thanks Bill M
Although I called and got a rental car from enterprise while you were working on our jeep. We still don’t understand why they didn’t put the jeep on the machine to test the battery they could’ve pushed it in or pull it in like we had to here,instead of having it for a week. I guess that’s our only complaint.
Great service like always
My service was fast and completely satisfying.
Service went fairly quick and started on time
Thanks to Beverly, O'Brien and Andy ,all of whom are
very professional and are assets to Key Auto.
Larry Tschappat
Mitchell was excellent. Very patient and genuine. He went above and beyond to ensure that all of my questions and concerns were answered, and that I was pleased with the service! Please recognize Mitchell for his excellent customer service. It’s the little things that go a long way!
Waited weeks to get our vehicle in for service. Asked for an oil change while it was there and it was not done. We’re told car would only be there one day and was there for two.
Two hours for oil change and tire rotation. Employee apologized... lube station got backed up.
Always great service! Today was no exception. Very friendly and courteous.
She is always on top of everything. Even in challenging and frustrating case.. I like her. :)
Mitch was terrific very friendly and very fast and thorough!!
A+++++++++++++
Yes everything was great! Mitch was great and the girl in the office was awesome!
I did not get prompt call backs from the general manager or Bev. The manager actually never called me back. I had no idea how long my vehicle would be in the shop. I had an inadequate rental car for a week and had to call repeatedly to have this changed. My vehicle was with you for two weeks.
I had a new engine put in and no oil change update sticker was put on my windshield. I have had multiple issues with this Jeep and have routinely had my car serviced by Key and problems have not always been diagnosed properly.
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