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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4832 reviews 76%
4 star 959 reviews 15%
3 star 257 reviews 4%
2 star 153 reviews 2%
1 star 151 reviews 2%
Review Us
Justine K.
1 out of 5
9/10/2017
Never communicated with me what was going on. Just was told my car might be covered by warranty, and it might be done Saturday, Tuesday, or Wednesday. Such a large timeframe. I submitted texts to the automated service I received, and never once got a response back with an update. Never was asked if I needed a courtesy vehicle, as I did not have a car for a week. Once my vehicle was done, I had to find a ride to pick it up. Upon arriving to pick up my vehicle, I was simply handed the keys. Then had to search the parking lot for my car. And did not even receive a courtesy car wash, which I've received at every other Toyota dealership.
Margaret A.
5 out of 5
9/9/2017
I asked Bill about my next visit last time I was here and reassured me that I could break up the next service day into three separate visits to make it more affordable so when my maintenance light came on I called Bill and remembered our conversation. I asked what order I should do and he suggested the most important was the mileage checkup first. He also put the prices for the other two services on my receipt so I knew what I was looking at. I appreciate being able to look and know exactly what I need money wise to finish up. Thanks Bill. I'll be calling sooonfor the next one.
Sherri A.
3 out of 5
9/9/2017
I discussed it with Bill when I picked up the vehicle.
Franklin O.
5 out of 5
9/9/2017
Was very professional and courteous
Robbie S.
5 out of 5
9/8/2017
He always helps me out. I keep coming back.
Rebecca G.
5 out of 5
9/8/2017
Thank you!
Mary C.
5 out of 5
9/8/2017
Love the service
Christine C.
5 out of 5
9/7/2017
All was done professionally and in a timely manner
Pamela T.
3 out of 5
9/7/2017
I had to wait 2 hours for an oil change! And I actually went to counter to see what was going on vs them coming to get me. Very disappointed
Brian T.
5 out of 5
9/6/2017
Thanks
Jacque M.
5 out of 5
9/3/2017
Bill is always helpful, patient and knowledgeable he does a great job!
Brian T.
5 out of 5
9/3/2017
Thanks John !!!
Lan N.
5 out of 5
9/2/2017
John was very helpful in getting our problem fixed.
David G.
5 out of 5
9/2/2017
Your service department is always very professional, friendly, courteous and they do an excellent job on my vehicles.
Joseph S.
5 out of 5
9/2/2017
John is excellent as always! Thanks for your great service!
Laura B.
5 out of 5
9/1/2017
Very satisfied and kept up to date the entire time.
Rosanne M.
5 out of 5
9/1/2017
Love my Toyota Care.
John M.
3 out of 5
9/1/2017
I was satisfied with the explanation about why my tires were not all rotated
James B.
5 out of 5
8/31/2017
Totally satisfied with the service! Thank you.
Joyce H.
5 out of 5
8/31/2017
Bill is the best!!

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