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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6167 reviews 63%
4 star 2089 reviews 21%
3 star 265 reviews 3%
2 star 610 reviews 6%
1 star 666 reviews 7%
Review Us
Miguel S.
1 out of 5
2/26/2025
I took my car to program a BCM module , because I had a issue with my windows not closing all the way up l, the little gap when you close the door,I went last week and they make me buy 2 new keys to be able to program the BCM module I think is not necessary to buy 2 keys. My car was in the dealership for almost one week and my issue didn't fixed and I end up paying good money. ????
Stephen H.
5 out of 5
2/26/2025
Jay did an exceptional job. Easy to understand. Thorough in his explanations. Shows concern and is very friendly. Excellent representative for MK Smith.
Michael M.
5 out of 5
2/26/2025
Ease of appointment and speed of service. Great job! Thank You!!!
Eric S.
4 out of 5
2/25/2025
Great fast service, thank you, my family has been a customer of yours since my Mom bought a brand new 1977 Vega
Brian O.
5 out of 5
2/25/2025
Jay makes getting our cars oil changes such a delightful experience. When he gets busy he shows compassion while I need to wait until he takes care of other customers before me. I'm thankful for his service with a smile. ??????
Julie H.
5 out of 5
2/25/2025
This was the first time at this location the turn around time was quick thank you
Ryan L.
5 out of 5
2/25/2025
Jennifer was extremely helpful throughout the entire process and answered all of my questions. A+ service!
Lawrence V.
5 out of 5
2/25/2025
Quick and efficient
Bruce H.
2 out of 5
2/25/2025
Jennifer Hunt is solid. Unfortunately, MK Smith didn’t have the oil filter for my 2024 Corvette Z06 for an appointment that I made weeks before and took time off from work. Again, Jennifer is solid and presented me with a couple of options. But, this is the third time in as many attempts that MK Smith wasn’t able to take care of my situation on the first attempt while utilizing the Chevrolet appointment process ( MyChevorlet app).
Daniel M.
5 out of 5
2/24/2025
Very courteous, and professional.
Ryan C.
5 out of 5
2/22/2025
Martin was great and kept me informed along the way. He was very understanding and listened to all my concerns and provided great suggestions for service.
Byron B.
5 out of 5
2/22/2025
I have Gary Gavaratte as my Go to Service Advisor since 2009. He has outstanding customer service and very knowledgeable about the car and needed service. I'm extremely satisfied with his service all time. Thank you Gary. Byron B
Nathan M.
4 out of 5
2/22/2025
Martin explained how the warranty works on approving just the failed part only and MK Chevrolet can only repair the bad part, and that how the extended warranty works on approving, thank you Martin .
Mel A.
5 out of 5
2/21/2025
Jennifer is always very helpful
Cash S.
5 out of 5
2/21/2025
Always very helpful!
Brenda S.
5 out of 5
2/21/2025
Martin was great at keeping me updated on what was going on with my vehicle
Daniel D.
1 out of 5
2/21/2025
I took it in for an oil change yesterday and told him to make sure they wipe up their mess because it’s usually the oil all over the place then it gets on my driveway. Well, I got home the next morning. It was oil all under my truck oil plug was loose filter was loose. Took it all the way back there. They cleaned it up and said it was fixed. I got home and the oil filter still leaking. I feel I should be compensated for the 37 mile round trip. This is the third time it’s happened. You can call me at ****-****-xxxx. My name is Dan
Sandrajack N.
5 out of 5
2/21/2025
As usual, excellent service!
Daniel D.
3 out of 5
2/20/2025
I bought the vehicle from you. I have you doing all my services, but they never checked the brakes. The front driver side rotor was completely worn. The back passenger side was never engaging so I had to put all new brakes and rotors on when they took it in for an oil change this time. The brakes were squealing like a pig, and nobody said anything if there was a problem or not so I am not satisfied with that cost me over $1000 for new brakes and rotors out of my pocket which you guys should’ve caught about four oil changes earlier
Luis R.
4 out of 5
2/20/2025
I appreciate that Gary always understands my concerns, communicates findings and provides detailed explanations of repairs needed.

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