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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6167 reviews 63%
4 star 2089 reviews 21%
3 star 265 reviews 3%
2 star 610 reviews 6%
1 star 666 reviews 7%
Review Us
S C.
5 out of 5
3/6/2025
Martin provided professional service. Thank you.
Claudia V.
1 out of 5
3/6/2025
I can honestly tell you that I had had the most horrible experience this time. My car needed a windshield replaced I decide to not have Safelite replace the windshield and decided to take to MK so that it can be correctly replaced. My car was there about 3 days only to be told the windshield did not arrive. Took back the car the following Monday according to Jake the vendor had brought 2 wrong windshields. I arrived about 3:00pm to find the car seating there without the windshield replaced. Talked to Jay he stated contractor will come back to replace the windshield within the hour. Unfortunately cameras that sense when crossing over the line and sensor that senses when I’m not paying attention to the road are not working also, the box that seat behind the mirror fell off. All over a sour experience that to be honest it makes MK look bad. Not sure if there is no follow up from Jay or ur contractor needs to replaced but over all not a good experience. Now, I have to wait until next Tuesday for those items to be looked at.????
Emilia D.
5 out of 5
3/5/2025
Great customer service, thank you!
Steve C.
4 out of 5
3/5/2025
Jay was the young gentleman that took care of the transportation and checking in my car. He’s a credit to your company and he was nice enough to give me his cell phone number if I ever need to reach him moving forward. Thx steve
Marc S.
5 out of 5
3/5/2025
Everything went great. Thanks!
Maria Refugio.
5 out of 5
3/5/2025
Excellent experience and quality and I'm very satisfied. I like the great smiles.
Joseph C.
5 out of 5
3/4/2025
Martin did a fantastic job
Jesus S.
5 out of 5
3/2/2025
Great service!
Steven H.
4 out of 5
3/2/2025
They do good work there but they are also expensive.
Not-Provided S.
5 out of 5
3/1/2025
Jennifer always does her best! Stays in communication, expedites service and is fair and honest in our dealings. As always, job well done.
Daisy G.
5 out of 5
3/1/2025
Good experience. Good customer service from Martin with very helpful and pleasant attitude. Thank you Martin and I will come back and will always ask for you.
Derek D.
5 out of 5
2/28/2025
Completely satisfied
Josette L.
4 out of 5
2/28/2025
I was extremely happy with the service and attention that I received from Martin. He was very helpful as far as the recall I was extremely upset when I received my car back and instead of replacing the blade inside the remote, they removed the blade key and gave me keys. That was very disappointing.
Angelica J.
5 out of 5
2/28/2025
Martin was fast and efficient very friendly excellent customer service listened to what I needed
Raul O.
4 out of 5
2/27/2025
Great service and Great prices
Wayne Y.
5 out of 5
2/27/2025
Jennifer provided excellent customer service and kept informed about my vehicle. Need to bring back complimentary car wash back.
Betty O.
5 out of 5
2/27/2025
I was very satisfied Thank you
Gustavo R.
5 out of 5
2/27/2025
Jaylen did a great job in keeping me updated with my cars repair.
Terree G.
4 out of 5
2/27/2025
Jay was exceptional with his service. I could see his workload is heavy but still executed, and his managers should take notes. Trying to contact managers now thats just not happening. Jay- 10/10 MK Smith management - 0/10
Gary B.
5 out of 5
2/27/2025
Always get the best service from Gary, Thank You very much for the whole team working together!

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