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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6158 reviews 63%
4 star 2086 reviews 21%
3 star 265 reviews 3%
2 star 610 reviews 6%
1 star 666 reviews 7%
Review Us
Yessenia N.
2 out of 5
9/12/2025
Horrible experience!! Took my vehicle in at 10 AM and didn’t leave the dealership till 4 PM. My oil change was completed at 2 o’clock when getting in my vehicle noticed that one of my tires was losing air. Had to wait almost an hour and a half for them to patch it . No sense of urgency from either staff members or mechanics over schedule cars when not enough employers. Staff gives you run around and never has accurate timeframe when vehicle will be completed. They simply just say 15 minutes in and those 15 minutes turn into almost 2 hours.
Michael G.
4 out of 5
9/12/2025
White glove service fro Jay as always
Don P.
5 out of 5
9/11/2025
Jay is great every time with all our vehicles.
Antoinette H.
4 out of 5
9/11/2025
Martin was so confident that the mechanics at MK would fix the issue I had with my vehicle. Parts were ordered and after a couple of days I was back on the road Thank you Martin and the MKSMITH Service Team for the excellent service and friendly customer support.
Art T.
5 out of 5
9/10/2025
Jennifer kept us informed in what was happening with our truck the whole time and we appreciated that very much.
Marcus M.
5 out of 5
9/10/2025
The service was the best I have seen in years. I will always keep coming back whenever I need to. Great job.thanks
Randy B.
5 out of 5
9/10/2025
Thank you great service
Jaime D.
4 out of 5
9/10/2025
Better pricing
Arthur P.
1 out of 5
9/9/2025
I still have the noise in the brakes Gary is a great service writer I still have grease hand prints on my hood and driver door I will see you on my next oil change maybe.
Kenneth R.
5 out of 5
9/9/2025
Martin is very polite and personable. He took the time to address my questions about the service today. Thank you.
Leo M.
5 out of 5
9/9/2025
Very professional service, thank you guys
Juan S.
5 out of 5
9/9/2025
This was my first time visiting service and was pleased with the speed of service.
John M.
5 out of 5
9/6/2025
Good service
Richard Q.
5 out of 5
9/6/2025
Satisfied. Got it done quickly, thanks
Corina S.
5 out of 5
9/6/2025
Fast and great service.
Carlos C.
1 out of 5
9/6/2025
$250 to unlock a stereo is ridiculous . I left the battery unlocked for a week and now I have to pay $250? Unacceptable
Zheng Sengyuan.
5 out of 5
9/6/2025
Jay is very helpful
Zachery H.
5 out of 5
9/5/2025
Always pleasure bringing my vehicle to MK SMITH CHEVROLET, quality service, knowledgeable service advisors, excellent technicians. All around great experience at MK SMITH also they have shuttle service . My favorite service department for my vehicle. Thanks Jennifer ????
Anthony M.
4 out of 5
9/5/2025
Everyone always talks about scary stories. They hear from taking their vehicles to the dealer. I have to say it's not true. This has been the best experience ever for me. Thank you.
Terri A.
5 out of 5
9/5/2025
I haven't been there for 2 years, but everyone was nice keep up the good work,it's hard to find friendly people at businesses anymore.

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