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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6157 reviews 63%
4 star 2085 reviews 21%
3 star 265 reviews 3%
2 star 610 reviews 6%
1 star 666 reviews 7%
Review Us
Sandra N.
5 out of 5
1/6/2026
Great service as usual and Jennifer is so nice & professional. Great to work with, keeps one informed of status at all times. Thank you!
Ramon Z.
5 out of 5
1/6/2026
Very satisfied thank you
Debbie F.
5 out of 5
1/6/2026
He was very nice
David O.
5 out of 5
1/3/2026
As usual, Gary provided wonderful customer service. My needs were met, and he was very knowledgeable and professional.
Dominick S.
4 out of 5
1/3/2026
Jennifer is always attentive to the needs of my vehicle. I appreciate how she takes the time to explain the details of the different services I request. My vehicle was returned earlier than promised, clean, and it’s driving great!
Gary D.
1 out of 5
1/2/2026
No 1 of my tires was low so I received an alert this other one may not be your fault, but my rearview mirror camera has water in the lens I will have to bring the car back for the rearview camera issue
Carrie D.
5 out of 5
1/1/2026
Martin was great ! Very knowledgeable and communication was perfect and easy !
Robert H.
5 out of 5
12/31/2025
Jay is very helpful and fully supportive and knowledgeable. He is my “Go To” guy… Great employee.. Don’t let this one go….
Anthony W.
5 out of 5
12/31/2025
Thank you for your excellent work and timely service.
Cheryl S.
4 out of 5
12/31/2025
Thankful for the information on my 2013 Malibu. But I will keep any eye on the oil & continue to drive it.
Tom J.
5 out of 5
12/31/2025
Gary provided great service as always
Martin H.
5 out of 5
12/27/2025
Very satisfied with service rep jay always call him for my vehicle for a service very good attitude and helpful customer service
Patrick D.
4 out of 5
12/27/2025
Jennifer is very helpful and gets your car serviced correctly.
Kam G.
2 out of 5
12/26/2025
This was the second time Gary Gavarrete was our rep. He takes the minimum effort to assist and when you ask a question it's like he's being bothered by the inquiry. his unwelcoming attitude comes out in his demeanor reflecting that he doesn't want to be at work. With respect to your service technician, we had the tires rotated and they didn't even put the valve caps back. We expected more attention to details from a family owened dealership.
Rick G.
4 out of 5
12/25/2025
I have been going to Mk Smith for probably over 2530 years and I am always completely satisfied Jennifer and all your mechanics and all the staff involved are so professional and so polite and helpful every time I go I will always recommend your dealership to everybody I feel like I’m family there thank everybody so so much For all your effort.
Erick L.
4 out of 5
12/24/2025
The repair took to long, but service on my truck is good.
Teresa B.
4 out of 5
12/24/2025
A little expensive. Fast service. Everybody was nice
Barbara O.
5 out of 5
12/24/2025
Excellent service thank you.
Bruce H.
5 out of 5
12/24/2025
Jennifer Hunt did a great job taking care of me.
Clyde W.
5 out of 5
12/23/2025
Martin was excellent.

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