We had 3 problems needing attention when we dropped off the car. When we arrived to pick it up after a call from Colley saying the car was done, we discovered that one of the problems had not even been looked at, requiring additional time! We're not sure we can trust Colley with any further maintenance of our car!
Not very satisfied with Mr. ****. He did not follow thru with customer service.
It took forever to check my vehicle out and the tow truck driver had to wait for at least 45 minutes! I was being very patient until the end when he said the reason was that my battery needed charging? Really? It shows on computer diagnostics that my batteries are good! I paid the $150.00 but did not follow up with your services due to my situation was under warranty which I explained to Mr. **** this morning when he called. As I was waiting two other customers were not very happy and we shared to each other not very good service. From 1-10 I give it a 2
Well done! I especially appreciated the car wash and feeling my window washer fluid as part of the service.
And the shuttle ride home was terrific will the service was being done. The line totally satisfied thank you!
Our service advisor Eric was great kept me informed. Listened to all of issues called every day to update me. Unfortunately the car is still not fixed
Since I moved to Glendora 5 years ago I’ve used your service department for my old Mustang and I plan on using your service department with my new Mustang. Today’s service was great as always. Thanks
Eric was very friendly and helpful dropping the car off in the morning. It was ready when he said it would be. He called to let me know the progress of the repair and again to let me know it was ready to be picked up.
We brought our Ford Flex into Colley Ford in for key/ ignition issue in January of this year ultimately repaired at no charge. On Friday 5/11/18 we brought (my husband and I) the Ford Flex in for yet another couldn’t start /ignition related issue.
We asked parts and service representative Mark **** about any reimbursement for a rental vehicle for the time it would take to repair this vehicle he slipped the question by saying it would be done by Monday 5/14/18.
Mark **** didn’t call me on Monday until after 6:00 pm leaving a message saying that The Flex had a starter/ignition problem and to call him after 7:00 on Tuesday for confirmation of weather to proceed with repairs.
My husband called him twice on Tuesday Mark **** never retuned his calls.
I called Mr **** and and he stated that the cost of repair would be 300.00.
I’m not sure why ultimately why we had to pay 300.00 unless a premium maintenance plan isn’t what I thought it was.
I believe this is unprofessional conduct on part of Mr **** is unacceptable. If possible we will seek other avenues for reimbursement for all of the above listed costs that we incurred unless resolved by Colley Ford.
Noticed an overcharge for the DEF diesel fluid which I had just purchased that day, and the amount they said they added was not posdible
This was my first time dealing with George and I had a great experience. He informed me of recalls and how they can remedy the transmission "quirk" on my Focus. Overall I was very satisfied. Great guy!!! And I got a free car wash....can't ask for more than that.
Every one was so nice and answered our questions. Volley Ford has great customer service always excellent!
First time had Mark **** for service advisor, great. Will see him whenever my car needs service or repair. Job well done and am completely satisfied.
Eric was great. My/our experience with the service department has not always been positive. It appears that you are making some changes. It appears to be getting much better.
ERIC WAS GREAT LIKE APPLE PIE!!!!
Jumped right on my problem and took care of it immediately
Thanks, Eric and service providers job well done and on time.
Did a great job on my car and it was repaired in 1 hour. Fantastic. Keep up the good work.
He was very nice and helpful!
Thank you a nice & easy experience
Eric Mccown has great people skills, is patient and knowledgeable. This was my first time at Colley Ford and, because it was so positive, I will continue to go there for Ford service.
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